Assistant Patient Administrator - Inpatient WardsNHS

Job summary

Band 2 Assistant Patient Administrator - Ward Clerk - Fixed term

We are recruiting for a Ward Clerk in one of our busy wards

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.You will be expected to provide administrative support to a diverse team including clinical staffThe successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

Job description

• Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource
• File all paperwork appropriately
• Provide cover across the POD as and when required
• Ensure all procedures are followed re data capture for service specific outcomes
• Provide an excellent standard of service to patients at all times
• Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development
• Photocopying, filling
• Answering phones
• Greeting relatives as they enter the ward
• Booking follow up appointments
• Booking Transport

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful.Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.