Children’s Outpatient ReceptionistNHS

Job summary

The role is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Paediatric Bus. This will include adding a very brief duty specific to your area in a full range of admin duties, dealing with telephone and face-to-face queries.

Main duties of the job

Develop and provide a professional level of customer service for the department.

Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required

Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.

Portraying a professional image, maintaining confidentiality at all times.

To continuously contribute to the progression and development of the chosen department through the provision of a high quality service.

The post holder will be expected to complete all mandatory training provided.

Job description

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

For more information on the role, or to arrange an informal visit to the department, please contact Jane Debbens,

About us

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/