Assistant Patient Pathway CoordinatorNHS
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
This is Fixed Term Post until February 2027
Main duties of the job
- Process and log all referrals in line with Trust Access Policy and specialty SOP
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- To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
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- Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
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- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
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- Ability to analyse and extract complex data sets from a number of different sources.
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- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
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- Work collaboratively as part of an integrated team.
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- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
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- Maintain stock control such as stationery, clinical supplies, equipment and uniforms.
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- Participate in the induction and training of all new members of staff.
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- To liaise with medical records with regard to availability of medical notes as appropriate.
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- Provide reciprocal cover for administrative team during annual leave and sicknessabsence.
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- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
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- To attend all statutory and mandatory training as and when required to do so
Continued on attached JD...
Job description
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.