Admin Support OfficerNHS

Job summary

An exciting opportunity has arisen for a motivated and enthusiastic individual to join the administration team within the Rheumatology service at Aintree Hospital, Liverpool.

This is a part-time, fixed term position.

The successful candidate must be able to undertake all administrative duties, with the minimum of supervision, although full training and support will be provided.

Main duties of the job

To provide a comprehensive admin support to the Clinical Nurse Specialist (CNS) team within Rheumatology, including coordination of the Rheumatology Nurse Advice line each morning. Other duties include booking patient appointments, liaising with Clinic Utilisation Clerk for population of clinics as advised by CNS team colleagues.

You must be able to organise your own workload and coordinate activities with the other team members to ensure that an efficient service is provided.

It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times.

Job description

• Coordination and daily monitoring of Nurse Advice Line for rheumatology patients, including triage to appropriate colleagues. This includes dealing with patient queries in a professional and courteous manner, ensuring information is shared with relevant clinical staff as required.
• Booking of patients to allocated CNS clinics, using Trust systems in accordance with policy.
• Transcription, edit and issue of clinic reports following Trust guidelines.
• Clinic utilisation in liaison with CNS and Clinic Utilisation Clerk, including management of clinic cancellations for leave/sickness absence, including notification to appropriate personnel in accordance with Trust policy.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.