General Medical AdministratorNHS
Job summary
We are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Primary Care Centre in Sandbach. This roles working hours are in our Reception Team.
The role is inclusive of Saturday working hours and requires applicants to work on a Saturday.
Main duties of the job
You will support the larger administrative team in delivering excellent care to over 28000 patients. The General Medical Administrator roles will cover the Reception Team.
Within the Reception team your main duties will include covering the phones in our phone room to book appointments and assist with patient queries, covering the front desks to check patients in and deal with any over the desk correspondence and complete any other administrative tasks that are required within the reception team. Our receptionists are required to be fast thinking to answer multiple different incoming queries, patient and be a great team player.
Job description
The following are core responsibilities of a General Medical Administrator covering the Reception, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels.
Clinical Liaison:
- Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs.
-Act as a point of contact for external providers and respond to administrative queries efficiently.
Administrative Duties:
- Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses.
- Maintain patient records and update clinical systems with relevant information.
Confidentiality & Compliance:
- Handle all information with the highest level of confidentiality and professionalism.
-Ensure compliance with data protection, clinical governance, and organisational policies.
Reception Duties:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Action incoming emails when necessary
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Carry out system searches as requested
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Communicate verbally with patients, other agencies, other members of the Primary and Secondary Healthcare Teams, and practice staff, receiving and relaying messages in a courteous and efficient manner, deciding upon the appropriate course of action.
- Maintain up to date skills and knowledge, and an awareness of patient-led service issues.
- Plan and prioritise office workload, take appropriate steps to manage incoming and outgoing requests according to agreed timescales and deadlines.
About us
Ashfields is a large GP Practice based in Sandbach looking after around 28500 patients. We have a cohesive Clinical and Administrative team to be able to provide a versatile and accessible service for all.
We are a progressive teaching practice and are highly involved in our local Primary Care Network. We encourage training and development, we strive to provide excellent patient care, and are happy to achieve high patient satisfaction scores.