e-Referrals Compliance OfficerNHS

Job summary

Outpatient Booking Services have an exciting opportunity to appoint a dedicated and methodical individual into the role of e-Referrals Compliance Officer, who will provide support in ensuring the Trust's efficient and effective use of the national e-Referrals System (eRS).

All GP referrals and advice & guidance requests into the organisation are managed through the eRS platform and the efficiency of the system is critical to the successful management of elective patient activity.

The post-holder will need to be able to work in a calm, logical and methodical way, with the ability to multi-task whilst dealing with frequent interruptions.

You must be confident, diplomatic and able to work in a busy environment. You must possess excellent communication skills and a pleasant disposition, with the ability to be responsive to individual and Trust demands.

This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30pm from Pydar House in Truro.

Please note this position is not available to work from home

Main duties of the job

The post-holder will be a point of contact for both administrative and clinical staff for assistance, advice and support, ensuring prompt action to resolve the concerns pertaining to eRS.

The post holder is expected to deliver the eRS training programme across Divisions.

This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.

Please note this position is not available to work from home

Job description

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.

About us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

• Royal Cornwall Hospital in Truro
• St Michael's Hospital in Hayle
• West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.