Patient Care AdvisorNHS

Job summary

Join The Brooke Surgery as a Patient Care Advisor!

Are you passionate about healthcare and ready to make a meaningful impact in a vibrant and supportive environment? Would you like to work with an award winning, and innovating practice. We are seeking enthusiastic Patient Care Navigators to join our dynamic and friendly team.

In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice.

As our Patient Care Advisor, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need.

Main duties of the job

Key Responsibilities:

• Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed.
• Appointment Management :Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow.
• Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways.
• Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage.
• Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.

Job description

In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice.

As our Care Navigator, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need.

Main duties of the job

Key Responsibilities:

• Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed.
• Appointment Management: Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow.
• Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways.
• Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage.
• Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.

About us

Why join the Brooke Surgery?

We are creating a new vision for healthcare. Where the patient receives the help they need, when they need it. To achieve this, we have invested in top resources to deliver our service - from the best online consulting systems; telecom solutions; to EMIS add-ons and texting services. As a milestone towards this vision, we recently won Tameside Primary Care Team of the year 2023 and 2024 along with HSJ Primary care team of the year 2023.We are constantly looking for ways to improve our service and are willing to invest to achieve our aims.

The Brooke Surgery prides itself on providing top quality care for its patients whilst supporting staff to excel and develop.