Service ManagerNHS

Job summary

37.5 hours per week.

The Children & Young Peoples (CYP) Speech and Language Service is operationally managed within the Children Young People & Families Service (CYPFS) directorate, together with other physical and mental health, community and inpatient services.

This exciting role is pivotal in providing leadership during a period of continued service transformation and improvement. The Service Manager will lead the delivery of high-quality, safe and effective services, ensuring that children, young people and families receive timely, responsive and person-centred care in Plymouth.

This service is offered to children and young people aged 0-19 years and their families, registered with a Plymouth General Practice, supporting those who experience difficulties communicating, speaking clearly, understanding language, or swallowing.

The service promotes speech, language and communication development and offers Early Help, providing more advice and help at an early stage, working with system partners. This involves delivering training to early years settings and schools and acting in a consultative capacity to manage requests for help. Specialist services are then offered as required.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity

Main duties of the job

The post holder is responsible for the development & delivery of high-quality speech &language services for children & young people through leadership &management & deployment of resources within a defined budget.

The Service Manager will develop & maintain strong relationships across health, education, social care & voluntary sector partners, creating opportunities for integrated & collaborative working. The Service Manager will support the ongoing development of services across Plymouth.

The Service Manager will work closely with Team Managers, Clinical Lead & Professional Leads & will contribute to the wider CYPFS Senior Leadership Team to enhance quality, performance and service delivery across children's speech & language services.

The role provides a visible & accessible management presence within the service. The post holder will define & assure high standards of care through strong leadership, effective governance & a clear vision for service development. Promoting excellent clinical practice, safeguarding, quality improvement & positive outcomes for children & young people will be a crucial part of the role.

All Livewell Southwest staff are expected to able and willing to work across a 7 day service.

Job Share(s) Considered

Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility

Job description

JOB PURPOSE

The post holder is responsible for the development and delivery of high-quality speech and language services for children & young people through leadership and management and deployment of resources within a defined budget.

The Service Manager will develop and maintain strong relationships across health, education, social care and voluntary sector partners, creating opportunities for integrated and collaborative working. The Service Manager will support the ongoing development of services across Plymouth.

The role is pivotal in providing leadership during a period of continued service transformation and improvement. The Service Manager will lead the delivery of high-quality, safe and effective services, ensuring that children, young people and families receive timely, responsive and person-centred care.

The Service Manager will work closely with Team Managers, Clinical Lead and Professional Leads and will contribute to the wider CYPFS Senior Leadership Team to enhance quality, performance and service delivery across childrens speech and language services.

The role provides a visible and accessible management presence within the service. The post holder will define and assure high standards of care through strong leadership, effective governance and a clear vision for service development. Promoting excellent clinical practice, safeguarding, quality improvement and positive outcomes for children and young people will be a crucial part of the role.

The Service Manager will also hold line management responsibilities for designated operational managers. This role will support workforce development, service innovation and the continued improvement of childrens speech and language provision across Plymouth.

Accountable to the CYPFS Directorate Manager, they will lead on service development and re-design, ensure recommendations from After Action Reviews (AARs), near misses, complaints, incidents and service user involvement are implemented and lead staff to deliver a high quality and effective service, which meets commissioner requirements.

SCOPE AND RANGE

The Children & Young Peoples (CYP) Speech and Language Service is operationally managed within the Children Young People & Families Service (CYPFS) directorate, together with other physical and mental health, community and inpatient services.

This service is offered to children and young people aged 0-19 years and their families, registered with a Plymouth General Practice, supporting those who experience difficulties communicating, speaking clearly, understanding language, or swallowing.

The service is made up of speech and language therapists, assistants and administrative staff.

The service promotes speech, language and communication development and offers Early Help, providing more advice and help at an early stage, working with system partners. This involves delivering training to early years settings and schools and acting in a consultative capacity to manage requests for help. Specialist services are then offered as required.

The service has undergone significant re-design over recent years and delivers services in line with the iThrive model, which puts prevention at the heart of everything we do. Request for help discussions are accessible to anyone with a concern (and parental consent) and these are submitted via a "Request for Help" form directly into the service.

There are strong links with Plymouth Marjon University's Speech and Language Therapy degree programme with Livewell providing clinical placements and opportunities for research and development.

For full details regarding this role, please see the document entitled Job Description with Personal Spec.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.