Non-Emergency Patient Transport Services Person - FrankleyNHS
Job summary
We are looking to recruit to our Non Emergency Patient Transport Services contract in Frankley with start dates in early November
The main purpose of this role is to safely transport patients with varying mobilities to and from treatment centres or other venues. This could include manual handling of patients, the care of patients and assisting patients, as well as driving
Applicants must hold a good standard of general education including a minimum of 3 GCSEs at grade C/4 or above (or equivalent) including English & Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months if successful
Please note this is for full time posts only
As part of the recruitment process applicants will undergo a formal interview, an online highway code assessment, driving & fitness assessments. (Fitness & driving assessments will take place in Oldbury on Tuesday 29th September & Thursday 1st October 2026)
Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn
Please note that due to the banding of this post the Trust is unable to provide sponsorship to work for this role, in order to be eligible to apply you must have current right to work in the UK status
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at [email protected] if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to hold the Silver Award for a Dyslexia Friendly workplace and are committed to supporting our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Job description
Carry out required vehicle and equipment checks.
Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner
Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)
Ensure effective communication with the Control Centre, by telephone or electronic means
Transfer patients using equipment and skills specific to individual needs
Provide effective care to patients, appropriate to their requirements using available equipment.
Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.
Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.
Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.
Ensure vehicles and equipment are kept in states of cleanliness and readiness.
Undertake required training to maintain acceptable standards and quality of care.
Maintain a current valid driving licence.
Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.
Perform other tasks in keeping with the post as required by supervisory staff and managers.
The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview
About us
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check.
The cost of an enhanced check is £55.76 and is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.