Patient Pathway AdministratorNHS

Job summary

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Mainly based in the PaediatricTeam at Queen Mary's Children's Hospital at St Helier, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be able to be seen and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care/confidentiality by assisting with Child Protection and Paediatric Psychology pathways as needed and by being an accessible customer focus and knowledgeable point of contact for all involved in the service.

For further information please contact Lisa Freeman, Paediatric Administrative Manager, ESTH Child Protection, Psychology Services and STH Community Paediatrics, Tel: 07795617267.

Main duties of the job

• Act as the first point of contact for Paediatric Safeguarding, Psychology, providing a professional, responsive, and effective administrative service.
• Coordinate requests from social workers seeking medical advice on child protection matters, ensuring all actions are undertaken promptly and in accordance with departmental protocols.
• Manage incoming correspondence, patient records, and clinical documentation, ensuring timely distribution and appropriate action where required.
• Ensure all referrals are accurately entered onto Trust systems and that patient records are created, maintained, retrieved, and archived in line with Trust policies and procedures.
• Schedule patients in accordance with NHS waiting time standards and Trust policies, proactively managing patient pathways to ensure timely access to services and appropriate escalation of delays where necessary.
• Manage clinic cancellations and amendments, ensuring appointments are re-booked and documented in accordance with Trust procedures.
• Provide comprehensive administrative support to consultants and clinical teams, ensuring clinic templates, timetables, and service capacity are utilised effectively and efficiently.
• Support effective communication between clinical teams, patients, carers, social care professionals, and other stakeholders to facilitate seamless service delivery.
• Maintain confidentiality at all times, adhering to Trust policies, GDPR requirements, and professional standards relating to patient information.

Job description

Please refer the attached Job description and specifications for more details about the Job role and responsibilties

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.