Medical ReceptionistNHS

Job summary

We are delighted to offer an exciting opportunity to join the friendly and supportive reception team at Townside Surgery. As a key member of our front-of-house team, you will be the first point of contact for patients, providing a welcoming, professional and helpful service while supporting the smooth day-to-day running of the practice.

We are looking for someone who is approachable, organised and compassionate, with excellent communication skills and a genuine commitment to providing high-quality patient care. In return, you will join a supportive team where your contribution is valued and where you can develop your skills and make a real difference to our patients and the wider practice.

Main duties of the job

You will be a key member of our reception team, helping to ensure patients receive a friendly, efficient and professional service. You will welcome and support patients, handle enquiries both in person and by telephone, and help coordinate appointments and other administrative requests. You will work closely with colleagues across the practice to ensure the smooth running of our busy reception area and provide a positive experience for our patients.

Job description

Main Responsibilities

• Provide a welcoming and professional first point of contact for patients attending or contacting the practice.
• Deal with patient enquiries in person, by telephone and through other communication channels in a helpful and courteous manner.
• Book, amend and cancel appointments in accordance with practice procedures.
• Ensure patients are directed to the most appropriate service or member of the practice team where required.
• Process administrative requests and information accurately and efficiently.
• Liaise with GPs, nurses, pharmacists, administrative colleagues and other members of the practice team to support patient care.
• Maintain accurate and up-to-date patient information and records, following practice procedures.
• Handle sensitive and confidential information appropriately and in accordance with GDPR and practice policies.
• Support the smooth running of the reception area and assist colleagues during busy periods.
• Deal with challenging or difficult situations calmly, professionally and sensitively, seeking support from colleagues when appropriate.
• Follow practice policies and procedures, including those relating to safeguarding, confidentiality, health and safety and infection prevention and control.
• Undertake general administrative duties to support the effective running of the practice.
• Participate in training and development as required and contribute positively to the wider practice team.

About us

We are a friendly and supportive GP practice based in the heart of Bury Town Centre, caring for approximately 4,500 patients. We are a close-knit team who take pride in providing high-quality, personalised care and a welcoming experience for our patients.

Our practice is made up of a diverse clinical and administrative team, including GP Partners, Salaried GPs, Practice Nurse, Nursing Associate, Pharmacists and First Contact Practitioner, supported by our dedicated reception and administrative staff. We work collaboratively and value the important contribution that every member of our team makes to the practice.

Our reception team plays a vital role in ensuring patients feel welcomed, listened to and supported when they contact the practice. We pride ourselves on being friendly, approachable and hardworking, with a strong emphasis on teamwork, good communication and supporting one another in what can be a busy and rewarding environment.

We are committed to creating a positive and supportive workplace where staff feel valued and have the opportunity to develop their skills. If you are a caring, reliable and organised individual who enjoys working with people and would like to be part of a friendly practice team, we would love to hear from you.