Booking Clerk / ReceptionistNHS

Job summary

**PLEASE NOTE: This Band 2 role is not eligible for current or future visa sponsorship**

Booking Clerk / Receptionist

37.5 hours per week (Six days working Monday - Saturday)

Permanent

Salary: £25,272 per annum

Closing Date: Friday 25th September 2026

Interview Date: TBC

This post may close early due to high numbers of applications so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

• To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
• To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image.

Job description

• To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GPs.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
• Patient is removed from waiting list or receives another appointment
• Lorenzo is updated
• Details are given to the Ward Manager
• If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

Relationships

Internal:

• Medical Staff
• Nursing Staff
• Operational Managers
• Clerical Staff

External:

• Outside agencies as required

Special Requirements

• Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
• A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
• Must be able to communicate in a professional manner with the public, internal and external professional bodies.
• The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
• To sit for long periods of time inputting data onto computer programme.
• To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
• To be able to communicate with all disciplines of staff and internal and external professional bodies.
• 6 day working service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

About us

Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

Effective open communication

Excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme