Senior IT Officer – Network and TelecomsNHS

Job summary

Due to internal advancement an opportunity has arisen to join the IT Infrastructure team as a Senior IT Officer in the Network and Telecoms. The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Teams Collaboration, Unify IP and DECT telephony systems.

• Interview Date Wednesday 14 October 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

As an experienced IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.

Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 3rd/ 4thline network and telecoms support. The role also plays an active role in future design workshops, production of technical roadmaps, tendering exercises, evaluation of new technologies and proof of concepts.

Job description

• To provide third line network support to users of information technology across the Trust, to maximise the availability and functionality of the network and telecoms infrastructure. This may be either over the telephone, by e-mail or at the desk-side. To deputise for senior colleagues, to define, install, configure, maintain, and upgrade a wide range of network and telecoms infrastructure.
• To assist in the planning and development of data centre and campus infrastructure across the Trust with a view to delivery of a best of breed and value for money.
• To lead on the physical implementation of network infrastructure throughout various Trust sites
• To project manage technical hardware implementations and system upgrade, liaising with colleagues within the IT directorate and wider Trust
• Provide ongoing troubleshooting, support and maintenance of product applications, including potential 24/7/365 on call coverage

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust