Medical Secretary - William Brown CentreNHS

Job summary

IntraHealth are looking to recruit a Medical Secretary for our William Brown Centre in Peterlee. Our aim is to provide an excellent standard of primary care whilst supporting personal and professional development.

The role will be part time for 35 hours per week.

The ideal candidate will be a proven leader, have experience of primary care and be willing to play an important role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

Main duties of the job

To provide a high standard of patient service.

To have thorough knowledge of practice procedures and to work in accordance of written protocols.

Provide general assistance to the practice team to both clinical and non clinical.

Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare they require.

Resolve queries/problems from patients, clinicians and associated staff.

Deal with external agencies such as other practices, secondary care and 3rd party organisations.

To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.

Undertake all clerical, reception and administration duties applicable to the medical practice.

Job description

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Overview

Opening/closing premises.

Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.

Ensuring the reception area is tidy, safe and welcoming.

Making appointments for health care professionals using the surgery premises.

Dealing with External agencies e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.

Greeting and directing patients on arrival and checking patients them into their appointments.

Dealing with patients general/routine enquiries and requests.

Answering telephones receiving and forwarding messages.

Making patient appointments and giving appointment cards.

Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.

Arranging appointments for medicals and other non-routine appointments.

Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.

Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.

Making and dealing telephone calls as required.

Dealing with requests and handing out repeat medication prescriptions.

Open and distribute internal & external Mail.

Posting of letters and parcels.

Taking specimen samples to collection point.

Receive and action messages for internal and external members of staff

Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.

Emptying pathology lab results bag.

Date stamping results and appropriate filing of information.

Filing of medical records, letters and test results.

Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary.

Keeping all data on the medical system up-to-date.

Recording and checking answering machine throughout the day.

Entering patient information onto the computer in a timely and accurate manner.

The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms.

Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).

Taking and receiving payments for services, e.g., insurance claims.

Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.

Summarization of patients medical records on the medical system.

Scanning documentation into the patients medical records.

Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).

Utilising Choose and Book (if required/applicable).

Utilising ICE or other systems (if required/applicable).

To assist with target led areas: QOF, KPIs, DES, LES and NES etc.

The handling of complaints in line with company procedure

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.