PCN Hub Receptionist/AdministratorNHS

Job summary

Medway Rainham PCN is looking for a friendly, organised Receptionist/Administrator to join our hub team in Rainham, Kent.

This is a long-term role, central to how the hub runs and to the trust patients place in us every day. You'll be the first face and voice patients and visitors meet, seeing the whole person and not just the reason for their visit, while providing efficient support to our clinical and operational teams including help running meetings and events.

Three words guide everything we do here: compassion, collaboration and community. We lead with kindness in every interaction, work across roles and practices sharing learning openly, and are shaped by the neighbourhood we serve.

We're looking for someone with reception experience, ideally in a GP surgery, confident using EMIS Web, who wants to build real relationships with the team and community.

Join us and help deliver accessible, proactive, personalised care from the heart of Rainham.

Main duties of the job

As our Receptionist/Administrator, you'll be the first point of contact for patients and visitors at the hub welcoming them, managing phone calls and messages, and booking appointments on EMIS Web.

You'll keep the reception and waiting areas running smoothly, support our clinical and administrative teams with day-to-day admin and record-keeping, and help coordinate meetings and events across the PCN.

You'll work closely with hub staff, practice teams and colleagues across the network, always handling patient information with care and in line with confidentiality and information governance requirements.

Job description

JOB TITLE: PCN Hub Receptionist/Administrator SALARY: Dependent on experience HOURS:Full-time / 37.5 hours per week CONTRACT TYPE:Permanent BASE:Medway Rainham Primary Care Network

KEY DUTIES AND RESPONSIBILITIES

• Provide a warm, compassionate welcome to patients and visitors at the hub reception, seeing the whole person and not just the reason for their visit
• Manage incoming telephone calls, queries and messages, directing them appropriately
• Book, amend and cancel patient appointments using EMIS Web
• Support clinical and administrative teams with general office tasks, including data entry and record-keeping
• Maintain patient confidentiality in line with GDPR and NHS information governance requirements
• Manage the reception and waiting areas, ensuring they are tidy, welcoming and stocked with relevant information
• Liaise with other hub staff, PCN teams and member practices to support smooth day-to-day operations
• Support the planning and smooth running of meetings and events, including room set-up, materials and attendee coordination
• Bring the PCN's values of compassion, collaboration and community to everyday interactions with patients, colleagues and the wider neighbourhood
• Support with stock checks and other general administrative duties as required
• Undertake any other duties suitable for the role, as directed by the PCN Manager / line manager

PERSON SPECIFICATION

Qualifications

• Essential: GCSE (or equivalent) in English and Maths
• Desirable: NVQ/qualification in Business Administration or Customer Service

Experience

• Essential: Reception experience, including previous experience working in a GP surgery
• Desirable: Experience within a PCN or wider NHS setting

Skills

• Essential: Excellent communication and interpersonal skills; confident telephone manner; experience using EMIS Web
• Desirable: Experience using EMIS Enterprise
• Essential: Good IT skills, including Microsoft Office (Word, Excel, Outlook) and Microsoft Teams
• Desirable: Touch-typing / data entry speed

Personal Qualities

• Essential: Friendly, approachable and professional manner; ability to remain calm under pressure
• Desirable: Understanding of primary care and how PCNs work
• Essential: Well organised, with good attention to detail and ability to prioritise
• Essential: Looking to build a long-term career in a role that's central to the hub, rather than a short-term step

Values

• Essential: A genuine fit with our values of compassion, collaboration and community, and a commitment to patient confidentiality and NHS values

About us

Medway Rainham PCN brings together GP practices across Rainham to deliver joined-up, patient-focused care to our local community. Our hub team works closely with practice staff, clinicians and the wider primary care system to deliver services across the network.

We're a friendly, supportive team, and our values shape how we work every day: compassion, collaboration and community. We lead with kindness in every interaction, work across disciplines and roles sharing learning openly, and hold ourselves accountable to one another even when it's hard. We're not just based in this neighbourhood, we're part of it, and we're shaped by the people who live and work here.

As part of our team, you'll benefit from the NHS Pension Scheme and an extra day's annual leave for your birthday, plus a genuinely values-led place to work where your contribution is seen and valued.