Receptionist / Care NavigatorNHS

Job summary

Two Rivers Medical Centrehas an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 18 to 25 hours, per week. Hours of work will be between 7am to 7pm, with 2 to 3 available shift patterns. The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Job description

If you would like to find out more information about this role, please see the attached job specification.

About us

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one;
• Work with a strong social purpose;
• A competitive salary, with increments based on professional development;
• Membership of the NHS pension;
• Support to guide your personal and professional development;
• Excellent training and development opportunities;
• Working in a purpose built facility;
• Working in the largest single-site GP surgery in Suffolk;
• 27 days annual leave plus 8 bank holidays (pro-rata), increasing with continual years of NHS service.