Administration Team MemberNHS

Job summary

Due to retirement, Ivry Street Medical Centre are seeking two Administration Team Members to join the practice on a permanent basis working the following:

Role 1 Monday: 8am - 12pm Tuesday: 12pm - 4pm Wednesday: 1pm - 5pm Thursday: 8am - 12pm Friday: 8am - 12pm

Role 2 Monday: 1pm -5pm Wednesday: 8am - 12pm Thursday: 1pm - 5pm Friday: 1pm - 5pm

As part of the administration team, you will provide efficient and effective administrative support to the GP practice, ensuring the smooth operation of clinical and non-clinical services. The post holder will deliver excellent customer service to patients, process clinical and administrative information accurately, and utilise SystmOne (S1) to support patient care and practice operations.

Main duties of the job

• Manage incoming and outgoing correspondence, including letters, emails, and electronic communications.
• Process patient registrations, deductions, and demographic changes.
• Ensure patient records are accurate, complete, and up to date.
• Scan, code, and attach documents to electronic patient records in SystmOne.
• Process clinical reports, hospital correspondence, and other patient-related documentation.
• Use SystmOne effectively to maintain and update patient records.
• Workflow incoming correspondence according to practice protocols.
• Manage recalls, searches, and administrative reports as required.
• Greet patients and visitors in a professional and courteous manner.
• Answer telephone calls promptly and direct enquiries appropriately.
• Book, amend, and cancel appointments in accordance with practice procedures.
• Prepare documentation, reports, and correspondence as required.
• Support referral administration and tracking processes.
• Assist with repeat prescription administration in line with practice protocols.
• Maintain filing systems and electronic records.
• Support practice projects and service improvements.

Job description

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

We are a four partner practice with over 13,500 patients. Alongside our partners we also have a further 4 salaried GPs, advanced nurse practitioner, paramedic, 6 practice nurses and 3 HCAs. We also have regular mental health team support, with a presence on site almost daily and medicine management team. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. We have a high QOF achievement. Currently rated 'Good' by the CQC. We use SystmOne for our clinical system, and also utilise various digital platforms such as Accurx to support our processes. We are a popular and friendly practice with a supportive environment.

As an employee, you will receive the following;

• Genuine responsibility from day one
• Work with a strong social purpose
• A permanent employment contract
• A competitive salary
• Membership of the NHS pension
• Support to guide your personal and professional development
• Employee Assistance Programme (EAP)