Medical Secretary for Eating Disorder Intensive Treatment TeamNHS

Job summary

37.5 hours per week.

Join our friendly and dedicated Eating Disorder Intensive Treatment Team (ED-ITT) as a Medical Secretary and play a vital role in supporting a specialist service that is currently expanding through a number of exciting new developments and recruitment opportunities. This is an excellent opportunity to work alongside a Consultant Psychiatrist, GP with Specialist Interest, and a multidisciplinary team including administrators, mental health nurses, healthcare support workers, psychologists, dietitians and occupational therapists, helping to ensure the smooth delivery of high-quality care for people experiencing eating disorders.

As a key member of the team, you will provide comprehensive secretarial and administrative support, including diary management, audio typing, appointment coordination, meeting organisation and maintaining accurate patient records.

We are looking for an enthusiastic, proactive and highly organised individual who can work confidently under pressure, manage competing priorities and maintain confidentiality at all times. Previous medical secretary or senior administrative experience is desirable, together with strong IT skills and a commitment to delivering an excellent service. You will be part of a compassionate team that genuinely makes a difference to people's lives, with opportunities to develop your skills, contribute to service improvement and build rewarding professional relationships within a specialist service.

Main duties of the job

As a Medical Secretary within our specialist Eating Disorder Intensive Treatment Team, you will play a key role in supporting the efficient delivery of patient care and ensuring the smooth running of the service. Working closely with clinicians, particularly the new to recruit consultant psychiatrist and the wider multidisciplinary team, you will coordinate a range of administrative activities, and help maintain effective communication across the service.

This is a new and varied rewarding role requiring excellent organisational skills, the ability to manage competing demands, and a professional, compassionate approach. You will contribute to a busy specialist service that supports individuals with eating disorders, helping to ensure patients receive timely and well-coordinated care while working as part of a supportive and dedicated team.

This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7 day service.

Job description

The Medical Secretary provides a comprehensive, high-quality secretarial and administrative service to the Consultant Psychiatrist, GP with Specialist Interest and multidisciplinary team within the Eating Disorder Intensive Treatment Team (ED-ITT). The post holder will play a key role in supporting the effective delivery of specialist eating disorder services by ensuring efficient administrative processes and effective communication between clinicians, patients, carers and partner organisations.

Key responsibilities include providing secretarial support, managing diaries and clinics, coordinating appointments and meetings, maintaining accurate patient records, processing correspondence, handling telephone enquiries and supporting the wider multidisciplinary team with administrative tasks. The post holder will be responsible for ensuring information is managed securely and confidentially, in line with organisational policies and procedures.

The role requires excellent organisational and prioritisation skills, with the ability to manage competing demands and work to deadlines in a busy clinical environment. The post holder will liaise regularly with patients, carers, GPs, healthcare professionals and external agencies, providing a professional, courteous and responsive service at all times.

The successful candidate will contribute to the smooth running of the service through effective administration, minute taking, audit support, management of clinical correspondence and maintenance of electronic record systems, including SystmOne. They will work independently using their initiative while also contributing positively to the wider administrative and clinical team.

The post holder will support service development and continuous improvement initiatives, provide guidance and support to junior administrative staff where appropriate, and contribute to maintaining high standards of patient care through efficient and effective administrative support.

This role offers the opportunity to work within a specialist and expanding service alongside experienced clinicians and multidisciplinary colleagues, making a meaningful contribution to the care and treatment of individuals experiencing eating disorders.

Please refer to JD and person specification for full details.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.