Patient Services Manager (Full Time)GP Practice

The Patient Services Manager is responsible for the operational management of the reception, administration and care coordination teams, ensuring the delivery of an efficient, professional, safe and patient-centred service.

The post holder leads and develops frontline and administrative staff, ensuring that patients receive a high-quality service from first contact through to the completion of administrative processes, and that the practice meets its contractual obligations on patient access.

The post works alongside the Operations Manager, who designs and maintains the practice’s operational systems. The Patient Services Manager is responsible for those systems being properly staffed, understood, followed and delivered day to day.

The Patient Services Manager is responsible for the operational delivery of patient services, including the management, staffing, training, and day-to-day supervision of the relevant teams. This role is designed alongside the Operations Manager role, with responsibilities divided by activity rather than by service area. As a result, both posts contribute to areas such as appointments, telephony, document processing, patient registrations, and recall activities.

The post holder is accountable for ensuring that work is completed accurately, efficiently, and within agreed timescales by staff who are appropriately trained and competent. Where operational experience identifies opportunities to improve systems or processes, these should be raised with the Operations Manager, supported by appropriate evidence. Local system configuration changes should not be made independently. Once approved changes are implemented, the Patient Services Manager is responsible for ensuring that teams are trained appropriately and that new processes are embedded effectively into routine practice.

The post holder works autonomously in the day-to-day management of their teams, resolving issues within their delegated authority and escalating matters promptly where they fall outside their remit or require wider organisational consideration.

How to apply

Please apply by clicking on the link Job Vacancies – FORDINGBRIDGE SURGERY and complete the application form. Details of where to send the completed form are available on the website.