Clinical Support Officer - Band 3NHS

Job summary

Majority of roles available are at Pilgrim Hospital & Grantham Hospital, however Lincoln can be considered/discussed.

Full and part time hours are available.

o The Clinician Support Officer providers secretarial and administrative support to clinicians and is accountable to the Care Group Service Manager.

o The role provides a single point of contact for clinicians, triaging and coordinating requests and changes relating to patient clinics, sessions, and patient access.

o The Clinician Support Officer is responsible for handling all operational communications between clinicians and the Patient Service hub(PSH), ensuring that requests for clinic/session changes, booking rule queries, and operational actions are managed efficiently, accurately, and in line with Trust policy and national standards (Elective Access Policy, Referral To Treatment /Cancer Waiting Times, Standard Operating Procedures).

o Ensure all actions are logged, tracked, and communicated clearly, with timely feedback to clinicians and PSH teams.

o Support data quality, information governance, and digital system compliance . Support specialities to carry out specialised actions and processes that require dedicated clinical input.

o Promote a culture of excellent customer service, continuous improvement, and Trust values.

Main duties of the job

Support to Clinicians:o To provide clinician diary management.o To liaise with clinicians on any wet signatures required (e.g. blood forms or prescriptions).o To receive blood and diagnostics test results and highlighting results to clinicians, utilising WebV for tracking rather than paper diaries and manual spreadsheets.o To liaise with other Trusts.o To liaise with clinicians and Care Group leadership about any capacity issues raised by Patient Services Hub.o To prioritise and route clinician requests in a timely way to the appropriate Patient Services department following agreed SOPs.o To provide timely acknowledgement and completion notifications to clinicians, keeping them updated and providing reassurance to clinicians that actions have been sent to the Patient Services Hub for actioning.o To deal with urgent and routine correspondence and tasks in accordance with agreed processes and CQUIN standards.o To urgently escalate to the Patient Services Hub to book appointments or procedures within Urgent timeframes when the clinician indicates to you this is required, following agreed SOPs.o To track complex or high-risk investigation lists (e.g. urology biopsies, paediatric EEGs, oncology tests) and escalate missing results.o To assist in the production of research articles, lecture and teaching materials as necessary in order to support Consultant's responsibilities and any non-clinical activities.

Job description

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

About us

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).