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Mole Valley Customer Service & Admin

Part-time ReceptionistNHS

Charlwood, RH6 0BN Permanent £25,565
Posted 22 September 2026 Closing date 22 October 2026
Horley Rail Station (1.8 miles, direct) Gatwick North Terminal Shuttle Station (1.2 miles, direct) Redhill Bus Station (5.4 miles, direct)

Job summary

First impressions matter. As a Part-time Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Emerald Place Clinic in Surrey will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users. In this exciting role at Emerald Place Clinic, a service for people with mental health, each day brings different challenges and experiences. Working 15 a week along side the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post. Ensuring the safety and security of service users, staff and visitors is a top priority. Youll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges. Theres also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunit

Main duties of the job

First impressions matter. As a Part-time Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Emerald Place Clinic in Surrey will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users. In this exciting role at Emerald Place Clinic, each day brings different challenges and experiences. Your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events, and efficiently handling telephone calls, emails, and post. Ensuring the safety and security of service users, staff, and visitors is a top priority. Youll oversee visitor sign-ins, conduct security checks, and manage the distribution of keys and security badges. Elysium Healthcare offers a huge range of courses to help grow and develop your career. Join Emerald Place Clinic in creating a positive and secure environment. Its a career that you can take pride in while enjoying the satisfaction of helping people and seeing them improve.

Job description

First impressions matter. As a Part-time Receptionist you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to Emerald Place Clinic in Surrey will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors and service users.

What you will be doing

In this exciting role at Emerald Place Clinic, a service for people with mental health, each day brings different challenges and experiences. Working 15 a week along side the reception team your key responsibilities will be welcoming all visitors in a friendly manner, co-ordinating the office diary for meetings and events and efficiently handling telephone calls, emails and post.

Ensuring the safety and security of service users, staff and visitors is a top priority. You’ll oversee visitor sign ins, conduct security checks and manage the distribution of keys and security badges.

There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

Join Emerald Place Clinic in creating a positive and secure environment. It’s a career that you can take pride in while enjoying the satisfaction of helping people and seeing them improve. It’s what delivering great healthcare should feel like.

This role is a part time role of 15 hours a week. Thursday and Friday. 8am-4:30pm.    As a Receptionist you will be:

  • Welcoming all visitors in a friendly manner and ensuring the sign the visitor book.
  • Maintaining the upkeep of the reception area & meeting rooms are presentable.
  • Managing the office diary for meetings, events, training days and therapy sessions.
  • Ensuring confidentially and security to the service.
  • Receiving and dealing with telephone calls, emails and post.
  • Ad hoc administration tasks.
  • Ensuring all appropriate leaflets and brochures are on display.
  • Manage deliveries.

To be successful in this role, you will have:

  • Previous experience
  • Computer skills
  • Communication and interpersonal skills
  • Must be professional, confident and diplomatic
  • GCSE English Language Grade C or above
  • Be efficient and enthusiastic
  • Awareness of understanding confidentiality and security
  • Ability work alongside a team and independently
  • Must be welcoming and self-motivated

Where you will be working:

Location: Emerald Place Clinic, Farmfield Drive, Charlwood, Horley, RH6 0BN

Emerald Place Clinic is a general adolescent inpatient unit for the care and treatment of young people aged 13 up to the age of 18. Young people who are admitted to the unit will have a primary diagnosis of mental illness across a wide range of disorders and complex needs.

These could include mental health conditions such as mood disorders and acute psychosis.  Additionally young people may have co-existing additional needs such as neurodevelopmental disorders, including mild learning disabilities or autism. A young person could also be admitted if they have disordered eating.

What You’ll Get   At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

  • Annual base salary of £25,565 (Pro Rota)
  • The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
  • Career development and training to help you achieve your professional goals
  • Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
  • Wellbeing support and activities to help you maintain a healthy work-life balance
  • Access to Blue Light Card, which provides a range of exclusive offers and discounts
  • Life Assurance, for added peace of mind
  • Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
  • 24/7 GP service and second medical opinion, to ensure you are the best you can be
  • Enhanced Maternity Package, so you can truly enjoy this special time
  • Pension contribution, to help secure your future
  • Free meals and parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

About us

Elysium Healthcare is a renowned provider of mental health services with over 8,000 employees and a unique approach to the delivery of care. They operate a network of over 80 services across England and Wales. Their services cover a wide array of areas including Mental Health, Neurological, Learning Disabilities & Autism, Children & Education. Elysium Healthcare is part of Ramsay Health Care, a global network extending across 10 countries with over 86,000 employees globally. The organisation is committed to inclusive recruitment and is a Disability Confident employer. Elysium Healthcare follows safer recruitment practices and requires all staff to promote and safeguard the welfare of service users. They offer a comprehensive benefits package designed to support employee wellbeing, growth, and future prospects. Elysium Healthcare provides career development and training opportunities to help employees achieve their professional goals while maintaining a healthy work-life balance.

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