Senior Content DesignerNHS

Job summary

Help shape the future of weight management services in Wales.

We're looking for a Senior Content Designer to join a national transformation programme supporting the delivery of Healthy Weight: Healthy Wales and MyPath Cymru. You'll work as part of a multidisciplinary team alongside user researchers, service designers, interaction designers, clinicians, digital specialists and programme colleagues to create clear, accessible and evidence-based content that helps people understand and engage with weight management services.

This is an opportunity to improve how people access, navigate and use support across digital, community and clinical settings. You'll use research, insight and content design practice to ensure information is easy to find, understand and act on, supporting both user needs and service outcomes.

This post is a fixed term/ secondment for 12 months with a possibility to extend to 18 months. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

Design, create and improve content across end-to-end service journeys, ensuring it is clear, accessible and focused on user needs.

Work closely with user researchers and other designers to understand people's needs, behaviours and challenges, applying these insights to content decisions.

Use tools such as Figma to develop and test content within prototypes, journeys and service concepts

Develop content patterns, structures and guidance that support consistent and effective user experiences.

Champion accessibility and inclusive design, ensuring content works for a wide range of people, circumstances and levels of health literacy.

Collaborate with multidisciplinary teams to balance user needs, service requirements and organisational priorities.

Use evidence, insight and stakeholder engagement to influence decisions and improve service experiences.

Support and mentor colleagues while contributing to a culture of learning, collaboration and continuous improvement.

Job description

As a Senior Content Designer, you will be responsible for creating and improving content across complex services and digital products within a large-scale transformation programme. You'll help ensure people receive the information they need, at the right time and in the right format, enabling them to make informed decisions and confidently navigate services.

The role involves planning and delivering content design activities, shaping content strategy and contributing to service improvements. You'll work closely with user researchers, designers, developers, clinicians and stakeholders throughout discovery, design and delivery.

You will:

Create and improve content across end-to-end user journeys, ensuring it meets user needs and supports service objectives.

Develop content strategies, patterns and approaches that improve consistency, usability and accessibility.

Create and test content within prototypes using tools such as Figma and other appropriate design and prototyping tools.

Use research, data and evidence to inform content decisions and continuously improve content performance.

Translate complex, technical or sensitive information into clear, understandable and actionable content.

Work collaboratively with user researchers to understand user needs and evaluate content with users.

Champion accessibility and inclusive communication, ensuring content is accessible to people with a wide range of needs and abilities.

Help identify opportunities to improve services through better content, clearer journeys and more effective communication.

Support agile delivery by working collaboratively across multidisciplinary teams.

Communicate content decisions clearly and build shared understanding among stakeholders.

Champion user-centred design and contribute to a culture of learning, collaboration and continuous improvement.

Support and mentor colleagues, sharing knowledge and helping grow content design capability across teams.

This role offers the opportunity to influence how people experience weight management services across Wales, ensuring content is accessible, evidence-based and centred on the needs of the people who use it.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

We are Public Health Wales - the national public health organisation in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/