Physiotherapy Administrative Team CoordinatorNHS

Job summary

An exciting opportunity has arisen for a full time position at Queen Elizabeth hospital, as a Band 4 Physiotherapy Outpatient Administrator.

We are looking for an enthusiastic, organised and dedicated individual with good communication and interpersonal skills to join our physiotherapy administrative team. This position offers an exciting opportunity to work within the outpatients physiotherapy setting at Queen Elizabeth Hospital.

Main duties of the job

The post holder will provide a high-quality administrative and coordination service to the Outpatient Physiotherapy Department, supporting the effective and efficient delivery of physiotherapy services across the Trust.

You should be a dynamic and motivated individual, who can provide efficient administrative input and can demonstrate leadership qualities, effective communication skills, a flexible approach and an ability to work under pressure, both as part of a team and independently. The post holder will be responsible for the coordination of their workload to meet the demands of the service.

The post holder will undertake a range of administrative, organisational and coordination responsibilities, including the management and maintenance of physiotherapy clinical diaries, coordination of administrative rotas and staff annual leave, patient appointment booking, telephone enquiries and reception provision.

Job description

The post holder will:

• Provide comprehensive administrative support to the Outpatient Physiotherapy teams and Physiotherapy Leads.
• Coordinate and maintain clinical diaries and appointment systems for physiotherapy staff, including creating and amending diary templates and blocking diaries for annual leave, study leave, meetings and other agreed periods of non-clinical activity.
• Coordinate the weekly allocation of administrative responsibilities across the administrative team to ensure appropriate coverage of core functions.
• Coordinate administrative staff annual leave, in liaison with managers, to maintain minimum staffing levels and ensure continuity of service.
• Provide reception and front-of-house cover when staffing levels or service requirements necessitate.
• Book, amend and cancel patient appointments in accordance with departmental procedures and clinical requirements.
• Act as a first point of contact for patients, carers, relatives, referrers, health professionals and other stakeholders.
• Support the day-to-day management and smooth running of the Outpatient Physiotherapy administrative function.
• Provide supervision and support to Band 3 Physiotherapy Administrators and other administrative or temporary staff as required.

About us

Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream