Community Triage NurseNHS

Job summary

We are delighted to offer an excellent opportunity for a NMC Registered Band 5 Triage Nurse to join our friendly and supportive East Staffordshire Care Coordination Centre in Burton.

We are looking for a passionate nurse who is innovative, motivated and enthusiastic with excellent communication and organisational skills to contribute to the delivery of a high-quality service within the community nursing environment.

You will contribute to the effectiveness and efficiencies of our community nursing teams by using your skills and nursing experience to support the team with triage of calls and referrals made to the community nursing teams. You will actively liaise with patients; carers and service providers to support clinical decision making and make appropriate decisions following comprehensive remote triage (using available information from referral information and electronic clinical systems) to ensure the safe management, in response to calls and referrals received by the community nursing service.

You are activity encouraged to develop skills via our CPD programmes, and you will be well supported by your peers and team leaders to do this.

Main duties of the job

As a Band 5 Community Triage Nurse, you will have professional and clinical knowledge of community nursing to provide remote triage of calls and referrals made to the community nursing teams in East Staffs.

As Part of this role, you will be expected to:

• Understand the scope of the community nursing service and the role of other MPFT and external services within each Primary Care Network. To ensure referrals are directed to the most appropriate service (including directing to emergency services where needed).
• Occasional delivery of care to patients in a community setting in order to maintain up to date clinical experience.
• Whilst not providing regular face to face patient contact the post holder will need to maintain an up-to-date knowledge of the clinical aspects of community nursing to resolve clinical queries over the phone and to enable effective remote assessment and clinical triage. This includes palliative care (particularly symptom management and support to families in the last few days of life); wound care; medication management; diabetes management; catheter and bowel care.
• Have supervisory responsibilities in the absence of the triage lead nurse; including coordinating the team; allocating work to team members; resolving and escalating issues; coordinating the daily huddle and group chat and representing the triage team on the community nursing capacity calls.
• Occasional supervision of students and new nurses joining the community nursing team.

Job description

For further information regarding this role, please see attached the Job Description and Person Specification.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.