Complex Care Team AdministratorNHS

Job summary

We have an exciting new role as a part-time administrator supporting our established and welcoming Complex Care Team. This is a neighbourhood working project, supporting people with frailty and complex care needs in the community. Working eighteen hours a week based at Harbourside Family Practice, you will be working with a dedicated team of staff from practices within the Gordano Valley Primary Care Network as well as Sirona. You will also be liaising with external agencies, including Social Care.

Flexibility around working days and willingness to travel is essential, as you will be required to attend one or more MDT meetings a week. These will be at one of the four GP practices in Portishead, Pill and Clevedon, and on different days depending on the location.

We are looking for a team player, with experience of managing a busy workload, who is passionate about supporting clinical staff to ensure best outcomes for patients.

Main duties of the job

Administrative Support for the Complex Care Team based at Harbourside Family Practice.

Liaison with external agencies who are involved in the work of the Complex Care Team.

Arranging and attending MDT meetings at four GP practices in Clevedon, Portishead and Pill.

Minuting meetings and ensuring all agreed actions are recorded and distributed.

Maintaining patient records on excel, EMIS and Black Pear.

Information governance for MDT meetings.

Support with data analysis of CTT outcomes.

Job description

Administrative Support for the Complex Care Team

Administration of the CCT Teams channel

General administrative and IT support for the Community Specialist Practitioner (CSP) and Community Care Co-ordinators

Support clinical leads to proactively identify patients for neighbourhood support worker caseload.

Support project planning meetings

Referral Management

Accept referrals from multiple agencies and liaise with the team to allocate workload.

Record referral progress and outcomes.

MDT Meeting Support

Attend CCT MDT meetings across the four practices.

Prepare and distribute agendas prior to meetings.

Lead on information governance for MDT meetings.

Take meeting minutes and support team in the completion of care plans.

Record agreed actions on EMIS and send to team members.

Patient Follow Up & Communication

Act as point of contact for people supported by the CCT as required (phone calls and/or messages).

Prepare and communicate discharge summaries to patients via preferred method.

Data & Reporting

Support data analysts to review outcomes of the project by providing anonymised data as needed.

Support research team by providing qualitative data in the care plan as required.

About us

Harbourside Family Practice is a forward thinking practice with a strong emphasis on teamwork, patient-centred care and continuous improvement. We operate from a modern, purpose built health centre with bright spacious facilities.

The practice is part of the Gordano Valley Primary Care Network, which is made up of four practices with a population of over 50,000 patients. The Complex Care Team works across the PCN and is part of the National Neighbourhood Health Implementation Programme. The team functions inside a 'team of teams' framework that brings together general practice staff. community nurses, mental health workers, social care providers and voluntary organisations. The focus is on proactive support for individuals managing complex health conditions with frailty risks.

We are committed to learning and development and provide a supportive environment in which members of our team can develop their skills and experience.