Practice Manager - St Helens DivisionNHS

Job summary

Ready to make an impact? Why not consider joining us as a Practice Manager within the St Helens Division of Modality Partnership!

If you are an experienced leader who enjoys driving change, developing high-performing teams, solving complex operational challenges, and improving patient services, we want to hear from you!

Apply now and join a team that values Commitment, Accountability, Respect, and Excellence (CARE).

We are looking for a Practice Manager to join our team at Haydock Medical Centre on a full-time basis. This is far more than a traditional management role. You will be a key member of the Senior Leadership Team, providing strategic and operational leadership while supporting the delivery of high-quality, safe, and effective primary care services.

You will lead practice operations, support staff development, oversee performance and compliance, and work collaboratively with partners and stakeholders to deliver innovative solutions that improve patient and staff experience.

If you are a proactive leader who enjoys influencing positive change and making a meaningful difference to healthcare services, this could be the role for you.

Why join us?

NHS pension scheme Minimum 27 days annual leave + 8 bank holidays (pro rata)

Employee discounts and benefits

Employee Assistance Programme (EAP)

Career development and education pathways Enhanced family-friendly policies

Flexible working options

Wellbeing support initiatives

Main duties of the job

This is a dynamic leadership, operational, and people management role requiring excellent organisational, communication, and stakeholder management skills. You will be responsible for the day-to-day management of the practice, ensuring services are delivered efficiently, safely, and in line with organisational objectives.

Key responsibilities include:

Providing strategic and operational leadership across the practice

Managing and developing practice teams, team leaders, and administrative staff

Supporting workforce planning, recruitment, performance management, and staff development

Leading the implementation of organisational projects, service improvements, and operational initiatives

Working with partners and stakeholders to achieve national and local quality, performance, and contractual standards

Supporting compliance with Care Quality Commission (CQC), Integrated Care Board (ICB), and NHS England requirements

Acting as the first point of contact for premises-related issues and ensuring appropriate escalation and resolution

Overseeing health and safety compliance and risk management within the practice

Supporting financial management, resource planning, and efficient use of practice resources

Building effective relationships with internal and external stakeholders to improve services and patient outcomes

Job description

You should refer to the supporting documents for a full Job Description outlining the core responsibilities of the role.

You will need strong leadership skills, resilience, and the ability to manage competing priorities in a fast-paced environment. In return, you will be rewarded with a highly influential role, opportunities for professional growth, and the satisfaction of making a lasting impact on patient care and service delivery.

You will thrive if you enjoy leading people, implementing innovative solutions, analysing performance, improving operational effectiveness, and influencing positive change across healthcare services. This role offers the opportunity to work closely with partners, senior leaders, clinicians and operational teams to implement improvements, manage performance and support the delivery of high-quality patient care, while helping shape the future delivery of primary care services.

If you are seeking a challenging and rewarding leadership role within a growing and supportive organisation, we'd love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.

Right to work: Proof of UK working eligibility required at interview.

References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.

Employment history: Please notify us of any employment gaps of 6 weeks or more.

About us

Haydock Medical Centre is part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will play a pivotal part in shaping and improving operational performance, supporting service transformation, and helping to deliver strategic objectives across the organisation. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life through your leadership and decision-making.

Unlike many traditional management positions, this role offers a unique opportunity to combine leadership, operational management, service improvement, people development, and strategic planning. You will develop a broad portfolio of skills while helping to create sustainable improvements within Primary Care.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

If you are looking for a rewarding leadership role where your expertise, innovation, and commitment can make a genuine difference, apply now and grow your career with us in St Helens Division, Modality Partnership.