Patient Services (Receptionist)NHS

Job summary

We are looking for a candidate with Primary Care experience and EMIS web experience.

We are looking for a creative, proficient, and motivated individual who wishes to develop in a forward-thinking, family-focused practice.

To support our triager each day in all manner of administrative tasks associated with booking appointments to fill clinical sessions for GPs and HCPs.

Our practice boasts regulars team meetings, staff lunches and a host of activities to be involved in within the wider community, amongst the team, and through volunteering opportunities.

Main duties of the job

The right candidate will have experience in Primary Care and must be proficient with EMIS

The right candidate will have a friendly manner when talking with patients and will work to go the extra mile in helping the patients with their needs.

The role is to work in Patient Services who handle all administrative tasks associated with patient care. Responsibilities include, though are not limited to: greeting and booking in patients on the Front Desk, directing patients, signposting, patient registration, booking appointments, processing of information (electronic and hard copy), and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages, and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers

Job description

Job Description

To provide an efficient and effective service to patients. To support the practice team in their efforts to deliver a patient-focused, high-quality clinical service to our patients incorporating online services and face-to-face services where appropriate.

Opening and Closing Duties

Work on a rota basis to cover early shifts and extended access late shifts.

Book appointments

Register patients

Manage general inquiries from patients

Support the issuing of prescriptions.

Welcome patients to the Practice

Provide a patient liaison

Liaise with other providers on behalf of patients and clinicians such as hospitals.

Clinician Support

Receive and record requests for home visits appropriately and accurately.

IT & Computer

To input required information onto the computer, including registrations and deductions.

To enter newly registered patient's details onto the computer and keep registrations up to date.

To make patient appointments.

Process change of address forms by transferring new data onto the computer.

General Clerical responsibilities

Recall patients to the surgery by letter following their results or hospital visits as requested by the doctors.

Ensure that the Doctor's rooms are kept stocked

When possible, cover for absent colleagues

Start and End of Day Procedures (depending on hours worked)

If first to arrive, open up premises at the start of the day, dealing with alarm and make all necessary preparations to receive patients.

Make sure the front shutter is open and the glass front doors are unlocked

Ensure that the telephone system is operational at the beginning of the day.

If you are the last receptionist to leave the premises, ensure that the two patio fire doors are locked, the front shutter is down and the glass front doors are locked.

At the end of the day ensure that the reception area is left tidy and ready for incoming colleagues, together with information regarding unsolved or urgent problems.

Training - stay up to date with all compulsory and additional training requirements communicated to you through your line manager.

Be prepared to receive in-house or course training as and when necessary. If there are other areas of interest or significance where you would like training please discuss with the Practice Manager.

Any other duties which may be required and agreed with the Practice Manager.

Experience of working in a Primary Care setting

Experienced oin using EMIS Web

Courteous, and helpful.

Someone with a polite telephone manner and with an attention to detail.

An ability to remain calm under pressure.

Initiative and enthusiasm.

Good communication skills.

Well organised and methodical.

Someone who can get on well with colleagues and can work as part of a team.

Willingness to learn.

About us

Elsdale Street Surgery is a practice comprised of a multidisciplinary team which includes 3 GP Partners, 7 Salaried GPs, 3 Practice Nurses, a Healthcare Assistant, a Clinical Pharmacist, Social Prescribers and Physiotherapists. We have a Patient Services and wider administrative team supporting our healthcare professionals, including a medical secretary and clinical documentation coders.

We are a patient-centered practice with a focus on creating a collaborative work environment. We are dedicated to improving the lives of our team and providing activities and support to enable our colleagues to put the patient first