Receptionist AdministratorNHS

Job summary

Our friendly general practice is seeking a part time receptionist / administrator to join our team to provide a good standard of primary care service to our patients .

Main duties of the job

Good communications , friendly personality, pleasant and a desire to assist patients with their problems and queries .

The job includes referrals and administrative duties to ensure the smooth running of the practice

Job description

Job responsibilities:

Reception duties:

• Knowledgeable in the use of the telephony system and Emis Clinical Web
• Booking appointments for patients in the responsible slots available
• Answering the telephone and ensuring care navigation protocols are followed to enable an appropriate appointment or referral
• Accepting requests for repeat prescriptions, checking prescription box for repeat prescription requests
• Advising and encouraging patients to register on the NHS app or to use the practice website to book appointments, order repeat prescriptions and for any other queries
• Sorting the manual post
• Monitoring correspondences on the practice email ensuring it is read filed in the proper folders for further actions and completion by nominated staff members.
• Photocopying insurance medicals and reports whenever necessary
• Request from Patients via Accurx are dealt with appropriately or tasked to the clinicians appropriately
• Sending messages to patients according to GDPR rules via Accurx and e-mails
• Participating in any audits
• Filing results, letters etc from emails and any other relevant documents into patients' notes
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book

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• Recall of patients who needs to attend clinical management of patients in the QOF registers
• Recall of patients for child immunisations , screening procedures , flu and other immunisations
• Maintaining the safeguarding ,learning disability ,mental (SMI)register.
• Attending Multi Disciplinary meeting according to nominated roles.
• Participating in PPG meetings , Safeguarding and others

Additional duties:

• Arranging staff weekend and bank holiday rota
• Responsibility for organising cover for holidays, sickness and compassionate leave
• Helping new reception staff and training of new reception staff

About us

Our practice consist of 3 GPs , 2 Practice Nurses and a HCA . The Practice also has the services of a Physiotherapist , Pharmacist and a Physician Associate