General Practice Call HandlerNHS

Job summary

Location: Brooklands Health Centre Milton Keynes

Hours: Full-time (40 hours) or part-time considered

Salary: £12.71 per hour

What We Are Looking ForWe are looking for someone who can make patients feel heard and supported while managing calls accurately in a busy environment.

Main duties of the job

Answer incoming patient telephone calls in a professional and courteous manner.

Handle a wide range of patient queries efficiently and sensitively Book, amend, and cancel appointments using the EMIS system.

Accurately navigate patients to the appropriate clinician or service (signposting).

Manage general administrative queries and provide support where required

Maintain accurate patient records and ensure confidentiality at all times

Work collaboratively with clinical and administrative teams to ensure smooth service delivery

Job description

At OneMedical Group, we are looking for a GP Call Handler to join our team at Brooklands Health Centre in Milton Keynes. As a first point of contact for patients, you will listen carefully, respond sensitively to their queries and help them access the right care and support.

You will be part of a supportive, busy team where clear communication, accurate records and a calm approach all help patients receive a professional and responsive service. If you enjoy working with people and can stay organised when demand is high, we would love to hear from you.

Your Role and Responsibilities As a GP Call Handler, you will provide a helpful first point of contact and support the smooth running of the practice.

Your day-to-day will include:

• Patient Calls: Answering incoming calls professionally and courteously, listening to patients and handling a wide range of queries with sensitivity.
• Appointments: Booking, amending and cancelling appointments accurately using EMIS.
• Care Navigation: Helping patients access the most appropriate clinician or service and explaining the next steps clearly. Administration: Responding to general administrative queries and supporting the wider team where needed.
• Records and Confidentiality: Keeping patient information accurate and up to date while handling sensitive information appropriately.
• Teamwork: Working closely with clinical and administrative colleagues to provide a consistent, patient-focused service.

Ready to Make a Difference? If you would like to help patients access the care they need and be part of a supportive primary care team in Milton Keynes, we would love to hear from you.

Applicants must have the right to work in the UK at the time of application and throughout their employment.

OneMedical Group is committed to equality of opportunity and to helping candidates be at their best throughout recruitment. If you would like to discuss adjustments or support, please email [email protected]

About us

Why OneMedical Group?

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As an independent, family-run healthcare organisation, we provide NHS services and create spaces where care happens.

Our work is guided by putting people first, working together and creating a healthier future. We value collaboration and aim to make a positive difference to the health and wellbeing of the communities we serve.

What We Offer

• Pay: £12.71 per hour
• Annual Leave: 25 days plus Bank Holidays, pro rata for part-time colleagues, increasing with length of service, plus an extra day of leave for each work anniversary.
• NHS Pension: 20.6% employer contribution
• Family Support: Enhanced maternity, paternity support and adoption pay.
• Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
• Development: Training, ongoing support and opportunities to develop your career.