Medicine AdministratorNHS

Job summary

To provide a general reception service to all personnel who access the ECG department. This includes contact with the public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Previous applicants need not apply.

Main duties of the job

Main duties, but not excluding other tasks that may be asked from management for the department needs.

• Accurately input patient information, appointment details, and clinical data onto relevant hospital systems.
• Maintain and update electronic patient records ensuring data quality and confidentiality standards are met.
• Identify and resolve data discrepancies where appropriate.
• Ensure all administrative records are completed accurately and in a timely manner.
• Backfill appointment slots for clinic utilisation.
• Monitor clinic schedules and respond promptly to changes in appointment availability.
• Contact patients prior to their appointments to complete pre-registration requirements.
• Verify and update patient demographic information.
• Ensure all necessary patient details are recorded before attendance to support a smooth patient experience.
• Escalate any issues or concerns identified during the pre-registration process.
• Provide cover for ECG reception during periods of increased workload, annual leave, or sickness absence.
• Manage telephone enquiries and direct calls appropriately.
• Support patient check-in processes and provide information regarding appointments and departmental procedures.
• Assist with filing, scanning, photocopying, and document management.
• Work collaboratively with colleagues to support departmental objectives and service delivery.
• Adhere to Trust policies, procedures, and information governance requirements.

Job description

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o NHS pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o NHS Staff discounts

o Cycle to work scheme

oSalary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice