GP Receptionist - BowNHS

Job summary

Are you an experienced GP Receptionist looking to join a friendly, supportive and patient-focused practice?

St Stephen's Health Centre is seeking a motivated and professional Receptionist to become part of our busy front-line team. As one of the first points of contact for patients, you will play a vital role in creating a positive patient experience and ensuring the smooth day-to-day running of the practice.

We are looking for someone with at least one year's experience working in a healthcare setting who enjoys helping others, communicates confidently and remains calm in a fast-paced environment. In retur

Main duties of the job

You will be responsible for providing a professional reception service, acting as a key point of contact for patients, visitors and external organisations. Duties include managing appointments, answering telephone enquiries, processing registrations, handling correspondence, maintaining accurate patient records and supporting clinicians with administrative tasks.

The successful candidate will work closely with the wider practice team to ensure patients receive an efficient, friendly and high-quality service whilst maintaining confidentiality and accuracy at all times

Job description

• Provide a professional and welcoming reception service to patients and visitors.
• Answer and manage telephone enquiries appropriately.
• Maintain and update patient records accurately.
• Process patient registrations and appointment bookings.
• Manage incoming correspondence, emails and documents.
• Scan and file documentation within agreed timescales.
• Process prescription requests and administrative tasks.
• Support recall and disease register programmes.
• Ensure patient confidentiality is maintained at all times.
• Work closely with clinicians and colleagues to support the smooth running of the practice.

About us

St Stephen's Health Centre is an NHS GP practice serving the local community in Bow, East London. We are a dedicated team working in partnership with our patients and local community to promote health and wellbeing.

We are committed to providing healthcare in an environment that is caring, kind and respectful to both patients and staff. We value teamwork, professionalism and continuous improvement, and we strive to create a supportive workplace where staff can develop their skills and make a meaningful difference to the people we serve every day.