Improvement Support OfficerNHS

Job summary

Are you passionate about improving care and outcomes for patients, families and staff? Do you enjoy bringing people together, communicating clearly and supporting practical improvement work? If so, we would love to hear from you.

At North West Ambulance Service, our purpose is to help people when they need us most by delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated Improvement Support Officer to help deliver this vision.

This role will provide coordinated operational support to the Trust's improvement strategy and priorities, helping to plan, deliver and evaluate improvement programmes, events and initiatives across the North West.

Main duties of the job

Working closely with Improvement Managers, Improvement Advisors and service teams, you will act as a key coordination point for improvement activity. You will support stakeholder engagement, coaching and teaching; maintain programme documentation, actions, risks and progress updates; and turn improvement information into clear reports, briefings and communications for a range of audiences and media platforms.

Job description

About you

We are looking for someone who is organised, adaptable and proactive, with excellent communication skills and the confidence to build positive relationships with a wide range of stakeholders. You will be comfortable balancing competing priorities, presenting information clearly and creatively, and working as part of a supportive team to make a positive contribution to improvement across the Trust.

Regular travel across North West locations will be required.

The interview date will be confirmed and is expected to take place Tue 20th October 2026.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.