Administrator B&S Team LeaderNHS

Job summary

The Hewitt Fertility Centre is one of Britain's largest Reproductive medicine units providing a comprehensive service to NHS, Self-Funding and Satellite patients.

The Hewitt Fertility Centre is wholly committed to providing a high-quality service to patients who attend the centre, for a range of fertility related investigations and treatments.

An opportunity has arisen within The Hewitt Fertility Centre at Knutsford for an Administrative Team Leader, who is a bright, committed, and enthusiastic individual. You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills. A background in administration is essential and previous staff supervision would be considered an advantage.

Main duties of the job

The post holder will support the Booking and Scheduling Team in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre Knutsford, supporting a full appointment booking service for NHS Patients and Self- Funding Patients. This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centers. The postholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit.

Post Holder working pattern will be Monday - Friday.

Job description

Manage the workload of the reception and booking and scheduling team on a daily basis, including the arrangement of weekly rotas, ensuring work is completed to the appropriate standards.

Supervise the provision of an efficient administration service by the administration team, ensuring work is completed and in a timely manner to meet clinical team needs

Ensure the provision of a friendly and approachable patient reception and Booking & Scheduling service for the Hewitt Fertility Centre dealing personally with any complex or sensitive queries using judgement and discrete.

Provide line management and support to all staff within the team, including sickness and absence management, performance reviews and PDRs, disciplinary issues, assessment of training needs, establishment of training plans and recruitment.

Monitoring all patient on the RTT pathway to ensure that patient complete their pathway within 18 weeks where possible, providing reports for the Operational Managers and ensuring any complex cases or potential breaches are address with the appropriate team as early as possible.

Ensure the registration of all Self -Funding patients and prepare patient files. Entering demographic data on Patient Access Systems (PAS) Digicare and IDEAS.

Assist in the development and implementation of appropriate systems to support the clinical team and provide general administrative support as required.

Please note this post is for our Knutsford Hewitt Centre site

For full detail see job description

About us

Liverpool Women's NHS FT became part ofNHS University Hospitals of Liverpool Group (UHLG)in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes usthespecialist health provider of choice in Europe for women, babies and families.

For roles at Liverpool University Hospitals, visit theircareers page.

UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.

https://www.gov.uk/skilled-worker-visa/your-job