Business Support AdministratorNHS

Job summary

Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities.

We are looking for enthusiastic and motivated people with and administrative background to support our All Age Continuing Care Service. These roles are key to delivering our statutory responsibilities for NHS Continuing Healthcare (CHC) and Funded Nursing Care (FNC).

We welcome applications from candidates seeking flexible working arrangements, including part-time hours and job share opportunities. Depending on the outcome of the recruitment process and the preferred working patterns of successful candidates, more than one appointment may be made. Please indicate your preferred working hours within your application.

Please note this post is only accepting applications from current staff of North East and North Cumbria Integrated Care Board and staff members of North of England Commissioning Support (NECS)

Main duties of the job

What You'll Do:

Provide line management to our Business Support Assistants

Provide administrative support for CHC/FNC referrals and processes

Communicate with patients, families, and external partners (by phone and face-to-face)

Handle enquiries and direct them appropriately

Maintain accurate records and provide cross-cover across admin functions as needed

Job description

What Were Looking For:

Strong communication and organisational skills

Ability to work in a busy, supportive team environment

Previous admin experience (CHC/FNC knowledge is a bonus but not essential)

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.