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Leeds Customer Service & Admin

Clerical OfficerNHS

Leeds, LS9 7TF Permanent £25,272
Posted 24 September 2026 Closing date 8 October 2026
Leeds Rail Station (1.4 miles, direct) Ingrow West (Keighley & Worth Valley Railway) (16.4 miles, direct) Leeds City Bus Station (0.9 miles, direct)

Job summary

Do you have excellent organisational skills with attention to detail to succeed in an administrative role? At the Immunology and Allergy department and Bronchoscopy Department, we are looking for a friendly, self-motivated and enthusiastic individual to provide comprehensive administration service and clerical support and be a part of our team at St James Hospital. You will be joining our supportive and positive team that combines of administration staff, secretaries, doctors and nurses.

Main duties of the job

At LTHT, we pride ourselves of having the goal to be the best place to work, so if this is a role you are interested in please apply to become the next Clerical Officer at the Immunology and Allergy department! A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment. There is a part-time position (23.5 hours per week) and a full-time (37.5 hours per week) position available. Please contact Jenny Palk by email at [email protected] for further enquiries.

Job description

Why you should join our Team The successful candidate will be within the Immunology and Allergy team to facilitate the smooth and efficient delivery of the patient administration pathway from referral and throughout the outpatient and inpatient process. You will be providing an efficient, effective and accurate administrative duty to support the delivery of high standard and cost effective treatment of patients.

The responsibilities of this role include reception duties, making outpatient appointments, clinic preparation, pre-admitting patients for procedures, dealing with patient enquiries and other healthcare professionals and filing of results. Therefore having excellent communication, being able to work as part of a team as well as being able to use own initiative and working towards deadlines are the skills to be successful at this role.

If you have the skills to take on this role, please apply. We want you on our team!

What you will bring to the role Criteria:

Educated to GCSE Grade C or above in English and Maths

Willingness to undertake further professional development and training

Knowledge of Computerised Office Systems

An Administrative qualification eg CLAIT, IBT (desirable)

Experience in dealing with members of the public in an working environment

Previous NHS experience including Reception/Office Administration experience (desirable)

Experience of using administrative systems including data entry, operation of hospital out-patient receptions and inpatient pathways (desirable)

A good team player, with the ability to work in a diverse and demanding environment in a multidisciplinary team

Excellent communication skills both verbally and written that are clear and concise

Effective interpersonal skills

Good organisational and time management skills

Basic computer literacy and willingness to further undergo training

Ability to use the Trusts Patient Administration System (desirable)

About Leeds Teaching Hospital NHS Trust Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

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