Senior Business AnalystNHS

Job summary

This is a specialist client facing NHS analytics and transformation role, focused on supporting healthcare organisations to improve operational performance, redesign clinical pathways and deliver sustainable service improvements. The Senior Business Analyst will combine strong NHS data expertise with stakeholder engagement, problem-solving and a consultative approach, working closely with clinical and operational teams to identify challenges, develop insights and support the delivery of measurable change.

The role involves regular multi-day engagements at client sites across the UK, working alongside clinicians, operational managers, performance teams and senior leaders. The postholder will provide analysis, performance reporting, demand and capacity assessments, executive-level reporting and improvement plans that support decision-making, service transformation and benefits realisation.

Please note that this is a healthcare analytics, transformation and consultancy role and is not a software development position. We are seeking candidates with NHS data, operational improvement and stakeholder engagement experience rather than software engineering or application development backgrounds.

Main duties of the job

NHS Operational Analysis & Improvement

• Analyse NHS operational data to identify productivity opportunities, pathway improvements and service efficiencies.
• Undertake demand and capacity modelling, performance analysis and backlog reviews, translating findings into practical recommendations and implementation plans.

Client Engagement & Transformation

• Work closely with NHS stakeholders to understand priorities, facilitate workshops and support transformation initiatives.
• Co-develop improvement plans and provide analytical expertise during client engagements.

Performance & Benefits Realisation

• Establish performance measures and targets, develop dashboards and reports, and monitor outcomes to demonstrate realised benefits.
• Produce clear reports, presentations and board-level insights.

Data Quality & Governance

• Validate and analyse data from NHS systems, ensuring data quality, transparency and compliance with information governance requirements.
• Maintain robust analytical documentation and quality assurance processes.

Stakeholder Engagement & Knowledge Sharing

• Present complex analysis in a clear and meaningful way for clinical, operational and executive audiences.
• Build strong relationships with stakeholders, support junior analysts and contribute to the development of analytical best practice and transformation methodologies.

Job description

PRINCIPAL TASKS AND ACTIVITIES

NHS operational and pathway analysis

• Analyse specialty-level activity, demand, capacity, waiting lists and patient flow to identify constraints, variation, productivity opportunities and avoidable waste.
• Use NHS operational datasets, including SUS, RTT/PTL, outpatient, theatre and diagnostics data, to support evidence-based decision-making.
• Undertake demand and capacity modelling, backlog analysis, clinic template reviews and pathway-level performance analysis.
• Translate findings into practical recommendations, redesigned pathways, standard operating procedures and implementation plans.

Client engagement and transformation delivery

• Work alongside the site engagement lead to understand each NHS clients priorities, operational context and analytical requirements.
• Plan and facilitate discovery, data validation and insight workshops with clinical, operational, performance and analytical stakeholders.
• Co-develop improvement roadmaps with clear milestones, measures, ownership, risks and governance.
• Provide on-site analytical and advisory support during multi-day engagements and contribute to clinical and operational improvement sessions.

Performance measurement and benefits realisation

• Establish clear baselines, targets and measures for productivity, efficiency, access, pathway timeliness and patient experience.
• Develop accessible dashboards and reports that enable NHS teams to monitor delivery and take timely action.
• Track outcomes, identify where interventions require adjustment and support the validation of realised benefits.
• Produce concise, executive-ready reports, presentations and board papers.

Data quality and assurance

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• Work with NHS Trust data teams to extract, understand, validate and analyse data from relevant systems, including EPR, PAS and local operational systems.
• Investigate data quality issues and agree definitions, assumptions and limitations with client teams.
• Maintain clear analytical documentation so that methods, calculations and outputs are transparent and reproducible.
• Work in accordance with information governance, confidentiality and information security requirements.

Communication, collaboration and knowledge sharing

• Present complex analysis as a clear, compelling narrative for clinical, operational and executive audiences.
• Build trusted working relationships, manage expectations and communicate risks, issues and dependencies promptly and professionally.
• Mentor and support junior analysts, promoting good practice in NHS analysis, visualisation, quality assurance and stakeholder communication.
• Contribute to Liaison Group methodologies, templates and reusable analytical resources for specialty transformation.

About us

ABOUT US

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial, Care and Specialty Transformation businesses.

We are dedicated to improving the health economy through expert advisors, established technology, and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.

As a base all our employees work from the comfort of their own home. We now have over 400 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.

We are proud to say that we are currently the:

#1 Best Large Company To Work For in the UK

#1 Best Consultancy To Work For in the UK

We are a 3-star (out of 3) rated company by Best Companies, recognising Liaison Group as a World-class Company to Work For.