Apprentice Receptionist (Customer Service)NHS

Job summary

The role will be to deliver a high quality reception / customer service to the clients, visitors, staff and tenants of Sheffield Futures.

You will be enrolled on the Level 2 Customer Service Practitioner apprenticeship, where youll learn and apply your new skills whilst working for the charity in this role. Youll do your training during your working hours and we will provide you with the support you need.

Main duties of the job

The core responsibility is to deliver a high quality reception / customer service to the clients, visitors, staff and tenants of Sheffield Futures.

This will include:

• Welcoming visitors and those accessing services, for both Sheffield Futures and tenants, as part of a professional Reception Service at Star House.
• Communicating and liaising with members of the public and representatives from different agencies and organisations.
• Responding and redirecting contact via telephone and email
• Accurate data inputting and recording activity.
• Supporting the preparation of meeting rooms and refreshments.
• Other general reception and housekeeping duties.

Job description

Reception

Provide a welcoming and professional service for both Sheffield Futures and tenants, including notifications of arrival.

Act as a first point of contact for those currently using our service, or those wishing to.

Answer telephone calls promptly and direct enquiries appropriately.

Respond to general email and in person enquiries and pass messages to relevant colleagues or signpost as appropriate.

Ensure good working practices are maintained in the building, ensuring all visitors have signed in and are provided with appropriate access while bearing in mind security and GDPR issues.

Undertake training and staff development to provide any necessary cover to maintain minimum administrative staffing levels within Star House.

Ensure the front-of-house area is orderly, safe and welcoming.

Preparing meeting rooms and refreshments

Administration

Monitor and respond to emails received in the Enquiries; Reception and Central Admin Service Requests inboxes and updating records as appropriate.

Assist with the management and maintenance of the internal room booking system.

Receive and distribute postal deliveries.

Accurately input and update referral data on Charity Log for services as required, including Door 43 inputting on a daily basis in preparation for weekly allocation meetings

Gather extra information from clients and referrers to aid allocations process.

Communicate the outcome of allocation meetings to the referrer and client, and record the actions taken.

Book triage appointments for Door 43 clients and manage weekly drop-in appointments.

Support the Senior Administrator to ensure Star House is a safe, clean and welcoming environment

Carry out other general administrative duties as required and directed.

All staff are expected to:

Promote equality of opportunity and take every opportunity to eliminate discrimination in their work.

Take reasonable care with regard to him/her/them as well as for any colleagues or visitors who might be affected by any act or failure to act by the post holder in accordance with Health and Safety at Work.

Ensure that confidentiality around service users and staff members is maintained at all times.

Attend from time to time, training courses, conferences, and other meetings.

About us

The Sheffield Futures team is united by a commitment to young people. From Counsellors to Reception, from Social Prescribers to Accounts, each of us work to support young people. Our culture balances professionalism with friendliness and making sure that we also have time for fun! In line with our organisational values, we look to work closely together, sharing expertise and working hard to achieve our goals.

The diversity of our team is important to us, bringing different ideas and perspectives that better help us to support young people. Were also a learning organisation. Continuous professional & personal development is supported & encouraged. We seek to identify ways to improve and keep moving forward.

Our employee benefits include:

• 25 days holiday plus bank holidays (pro rata if part time), rising one day every year to 30 days plus bank holidays after five years service
• Life Assurance associated with your pension
• Employee Assistance Programme
• Flexible working: many roles are eligible for flexible working, so staff can adjust the time they start and finish work to manage work and personal commitments.
• Hybrid working: many roles are suitable for hybrid working, meaning staff can work from Star House and from home. Client-facing staff work in various locations across the city (such as schools and GP surgeries).
• Local Sheffield discounts.
• Wellbeing benefits: access to Westfield Health; Cycle to Work Scheme; Gym Membership Discount Scheme; free eye test and flu vaccination vouchers