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Kensington and Chelsea Customer Service & Admin

IVF Laboratory AdminstratorNHS

London, SW10 9NH Permanent £34,186 to £37,389
Posted 25 September 2026 Closing date 8 October 2026
West Brompton Rail Station (0.6 miles, direct) West Brompton Underground Station (0.6 miles, direct) Victoria Station (1.7 miles, direct)

Job summary

The IVF Laboratory Administrator provides comprehensive administrative support to the IVF Laboratory. The post holder plays a key role in ensuring accurate patient records, maintaining laboratory databases, supporting regulatory compliance, coordinating documentation, and assisting with the smooth day-to-day running of the fertility laboratory.

Main duties of the job

Administrative Support

  • Maintain accurate and up-to-date electronic and paper records for IVF, ICSI, IUI, FET, donor and fertility preservation treatments.
  • Enter laboratory and clinical data onto specialist fertility databases and hospital information systems.
  • Assist with appointment scheduling, correspondence, filing and document management.
  • Prepare reports, statistics and performance data as required by the service.

Laboratory Documentation

  • Manage laboratory worksheets, treatment records and patient documentation.
  • Ensure all forms, consents and laboratory records are correctly filed and archived.
  • Support the maintenance and review of Standard Operating Procedures (SOPs), policies and quality documents.
  • Monitor document control systems and ensure the latest versions of documents are available to staff.

Regulatory and Quality Support

  • Assist with data collection and reporting requirements for the Human Fertilisation and Embryology Authority (HFEA).
  • Support clinical governance, audit and quality management activities.
  • Maintain accurate records required for inspections and regulatory compliance.
  • Monitor action logs, audits and training records as directed by the laboratory management team.

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Job description

Administrative Support

  • Maintain accurate and up-to-date electronic and paper records for IVF, ICSI, IUI, FET, donor and fertility preservation treatments.
  • Enter laboratory and clinical data onto specialist fertility databases and hospital information systems.
  • Assist with appointment scheduling, correspondence, filing and document management.
  • Prepare reports, statistics and performance data as required by the service.

Laboratory Documentation

  • Manage laboratory worksheets, treatment records and patient documentation.
  • Ensure all forms, consents and laboratory records are correctly filed and archived.
  • Support the maintenance and review of Standard Operating Procedures (SOPs), policies and quality documents.
  • Monitor document control systems and ensure the latest versions of documents are available to staff.

Regulatory and Quality Support

  • Assist with data collection and reporting requirements for the Human Fertilisation and Embryology Authority (HFEA).
  • Support clinical governance, audit and quality management activities.
  • Maintain accurate records required for inspections and regulatory compliance.
  • Monitor action logs, audits and training records as directed by the laboratory management team.

Finance and Procurement

  • Assist with monitoring invoices and purchase orders.
  • Support ordering of laboratory consumables and office supplies.
  • Maintain procurement records and liaise with suppliers when required.

Communication and Coordination

  • Act as a point of contact for laboratory-related administrative queries.
  • Liaise with clinicians, embryologists, nurses, administrators and external organisations.
  • Coordinate meetings, prepare agendas and record minutes where required.
  • Support service projects, audits and departmental initiatives.

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

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