Reception Team LeaderNHS

Job summary

The Reception Team Leader will support with the day-to-day running of the practice, with a primary focus on the supervision and coordination of the Care Co-ordination Team across both sites.

The role will focus on ensuring effective workflow management, supporting patient access processes, and maintaining high standards of the teams processes.

The post holder will act as a key point of contact for the Care Co-ordination Team, providing guidance, support, and oversight to ensure tasks are completed accurately and within required timescales.

They will facilitate effective communication between patients, clinicians, and external agencies, ensuring a smooth and responsive service.

The Reception Team Leader will support (but not lead) the delivery of operational processes, working alongside the Practice Manager and Executive Manager, escalating issues appropriately where required.

Main duties of the job

The Reception Team Leader will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.

Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals with the support of the Practice Manager. Any performance or staffing concerns will be escalated to the Practice Manager.

The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.

Further responsibilities include supporting training, induction, and compliance with mandatory training requirements.

The Reception Team Leader will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.

The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.

Please see full Job Description for more detail.

Job description

The Reception Team Leader will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.

Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals. Any performance or staffing concerns will be escalated to the Practice Manager.

The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.

Further responsibilities include supporting training, induction, and compliance with mandatory training requirements, as well as coordinating trainee and student placements.

The Reception Team Leader will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.

The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.

Please see full Job Description for more detail.

About us

At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham

We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day

Who Makes Up Our Team

Our amazing practice team includes

• GP Partners and Salaried GPs leading the way in patient care
• Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
• Practice Nurses and Healthcare Assistants offering compassionate hands on care
• Reception/Care Coordination Team the friendly first point of contact for patients
• Administration and Management Team keeping everything running smoothly

Come and be part of a practice that truly values its team and the difference they make.