Receptionist / Admin AssistantNHS

Job summary

We have an exciting opportunity for a friendly, efficient and highly organised Receptionist / Administrative Assistant to join our team at Woodbridge Clinic supporting the Child & Family Psychology Service. The Child & Family Psychology Service (CFPS) is a dynamic and supportive team made up of Clinical Psychologists, psychological therapists, and administrative staff. We are committed to providing high-quality psychological services to children with complex neurodevelopmental, neuromuscular, or genetic conditions and their families across East & West Suffolk.

As the first point of contact for children, families, and professionals visiting the clinic, you will play a vital role in creating a welcoming and professional environment. You will manage the reception area and provide a wide range of administrative support to ensure the smooth running of the service.

Main duties of the job

Main Duties of the Role:

Greet and signpost children, families, and visitors attending clinic appointments.

Answer telephone calls and direct queries appropriately.

Manage incoming and outgoing mail.

Book appointments and send appointment letters.

Input data accurately into electronic systems.

Produce documents and correspondence as required.

Manage room and workshop bookings.

Liaise with other departments and external agencies.

We are looking for someone who:

Has excellent communication skills, both written and verbal.

Demonstrates strong IT skills and confidence using Microsoft Office and electronic systems.

Is a team player with a flexible and proactive approach.

Has good attention to detail and can manage multiple tasks efficiently.

Is friendly, approachable, and professional in all interactions.

You will be supported with appropriate training and opportunities for personal development as part of your role.

Please note:

This is a clinic-based reception post requiring a consistent on-site presence at Woodbridge Clinic. The role involves being the first point of contact for children, young people, families, visitors and professionals, and therefore is not suitable for remote or home working.

Job description

Please see full details of job description attached.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.