Emergency Department ReceptionistNHS

Job summary

We're looking for a highly organised, resilient and professional Receptionist to join our busy Emergency Department team at Yeovil District Hospital.

As the first point of contact for patients, relatives and visitors, you'll play a vital role in ensuring people receive a welcoming and efficient service during what can often be a stressful time.

What we're looking for:

Exceptional organisational skills

Ability to multitask and prioritise in a fast-paced environment

Strong communication and customer service skills

Confidence working under pressure and adapting to changing demands

Compassion and professionalism when dealing with difficult, upsetting or emotionally challenging situations

The role will involve:

• Greeting and booking in patients
• Managing telephone enquiries and administrative tasks
• Maintaining accurate patient records
• Supporting the Emergency Department team to deliver outstanding patient care
• Working calmly and efficiently during busy periods

If you're someone who thrives in a dynamic environment, can juggle multiple priorities, and remains compassionate and composed when faced with challenging situations, we'd love to hear from you.

Join us and help make a difference when people need it most.

*This role is a 12 Month Fixed Term contract*

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.

Process referrals

Participate in team and Trust meetings as requested.

Job description

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.