Access to Records AdministratorNHS

Job summary

To support the effective day-to-day delivery of the Access to Records service byprocessing Subject Access Requests (SAR), Freedom of Information (FOI) requests,Injury Cost Recovery (ICR) and Claims in line with legislation and Trust procedures.

The post holder will undertake administrative tasks to ensure requests are handledaccurately, securely and within required timescales, contributing to a compliant andresponsive service.

Main duties of the job

Process Subject Access Requests (SAR), Freedom of Information (FOI), Injury.Cost Recovery (ICR) and Claims requests in line with established procedures.

Log, track and manage requests through appropriate systems, ensuringstatutory deadlines are met.

Undertake administrative tasks associated with the release of information,ensuring accuracy and completeness.

Escalate complex or non-routine requests to senior staff as required.

Ensure all information is handled in accordance with data protection legislationand Trust policies.

Job description

Ensure all information is handled in accordance with data protection legislationand Trust policies.

Undertake redaction and preparation of records for disclosure followingestablished guidance.

Maintain accurate records of all requests and responses to ensure audit andtraceability.

Provide administrative support for Claims processing, including gathering andpreparing records for disclosure to legal representatives.

Respond to routine enquiries from patients, staff, solicitors and externalorganisations.

Provide clear information about Access to Records processes, escalatingcomplex queries where required.

Communicate sensitively when dealing with potentially distressing information.

Maintain filing systems and databases, ensuring information is kept up to dateand secure.

Prepare standard correspondence and documentation in response to requests.

Participate in audits and checks within own work area to support serviceimprovement.

All staff are required to respect confidentiality of all matters that they learn as a result of theemployment with the trust, including matters relating to other members of the staff andmembers of the public/patients.

Maintain appropriate patient and clinical records in line with the trusts policies andprocedures, and in line with the agreed service specification.

About us

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