care navigatorNHS

Job summary

Brook Lane Surgery is a friendly, patient-focused GP practice serving our local community in Hampshire. We are looking for a motivated and compassionate Care Navigator to join our busy and supportive team.

As a Care Navigator, you will play a vital role in ensuring patients receive the right care, at the right time, from the right service. You will be the first point of contact for patients, helping to direct them to the most appropriate clinician or service.

Main duties of the job

Main Duties of the Job

• Provide a welcoming and professional first point of contact for patients (face-to-face and telephone)
• Assess patient needs using care navigation techniques and signpost to appropriate services
• Book appointments and manage clinician diaries effectively
• Handle patient enquiries sensitively and confidentially
• Support the smooth running of reception and administrative systems
• Liaise with clinical and external healthcare teams
• Maintain accurate patient records in line with NHS and GDPR standards

Job description

Person SpecificationEssential

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Ability to remain calm under pressure
• Basic IT skills
• A caring and patient-focused approach

Desirable

• Previous experience in a GP practice, NHS, or healthcare setting
• Knowledge of care navigation/signposting
• Experience using clinical systems (e.g. EMIS)

About us

Brook Lane Surgery is a well-established GP practice committed to delivering high-quality primary care. We pride ourselves on:

• A supportive and inclusive team environment
• Patient-centred care
• Continuous staff development and training
• Strong links with the wider NHS network and community services