Senior People and Development OfficerNHS

Job summary

Are you an experienced HR professional looking for a rewarding role where you can make a real difference? Join Shropdoc to provide trusted HR support and help our people and organisation develop for the future.About the role:Working as part of our small, collaborative People team, you will provide practical HR advice and support to managers and colleagues, contribute to employee relations activity and help strengthen learning, development and manager capability across Shropdoc.

Based at our head office in Shrewsbury, you will join our small, collaborative People team. This varied, hands-on role will suit someone who enjoys working closely with managers, supporting colleagues and translating good People practice into positive outcomes.

Experience or knowledge of payroll and health and safety would be an advantage and would add valuable breadth across the wider People function. The relevant team members will remain the subject-matter experts, but experience in these areas would complement your core HR expertise and strengthen your application.

Main duties of the job

We are looking for an experienced HR professional who can bring strong core HR knowledge, sound judgement and a practical, people-focused approach. You will be confident providing advice to managers, handling employee relations matters and supporting colleagues through a range of people-related issues.You will also have an interest in learning and development, with the ability to help managers build their confidence and capability through effective training, coaching and support.

You will be someone who:

• Has solid experience across the core HR function, including employee relations and providing advice to managers.
• Communicates confidently and builds positive working relationships at all levels.
• Can handle sensitive and sometimes challenging situations with professionalism, empathy and sound judgement.
• Has an interest in learning and development and supporting manager capability.
• Is organised, proactive and able to manage competing priorities in a busy environment.
• Uses People data and information effectively to identify themes, support decision-making and improve practice.
• Works collaboratively and understands the importance of an integrated People approach.
• Is committed to continuous improvement and finding practical ways to make a positive difference.

Job description

COMPETENCY FRAMEWORK

Professional HR Expertise

Provides credible HR advice and support, applying sound employment practice and professional judgement.

Learning & Development

Identifies development needs and designs and deliver effective training that builds organisational and management capability.

People & Employee Relations

Supports Managers and Team Leaders to manage people effectively, including performance, absence, employee relations and challenging conversation.

Payroll & People Systems

Works collaboratively to support contractual changes, providing appropriate payroll support and cover during periods of absence, and ensuring effective use of People systems and information.

Health, Safety and &Wellbeing

Contributes to a positive culture of health, safety and employee wellbeing, working collaboratively with the wider People and H&S functions.

Collaborative Partnership

Builds strong working relationships across the organisation and contributes effectively to wider People priorities.

Values & Professionalism

Demonstrates integrity, confidentiality, adaptability and a commitment to Shropdocs values and positive employee experience.

PRIMARY RESPONSIBILITIES

• Support the Head of People, Estates & Health & Safety in the operational delivery and continuous improvement of the People function, ensuring high-quality, responsive services that align with organisational priorities.
• Provide professional guidance on all people related matters and promote the consistent application of HR policies, procedures and employment best practice across the organisation.
• Coordinate workforce initiatives that enhance organisational development, employee engagement, wellbeing, learning and workforce capability.
• Support the development and implementation of the organisation's learning and development priorities in accordance with the Training Policy and the Staff Talent Development and Staff Retention Strategy.
• Build effective working relationships across the organisation, working collaboratively with managers, the People & Systems Co-ordinator, the Payroll, Pensions & Benefits Manager and the Estates and Health & Safety Officer to support an integrated, high-quality corporate service, while recognising the distinct responsibilities and professional boundaries of each function.
• Promote and support a culture of continuous improvement, innovation and excellence, aligned with Shropdocs values.

TASKS AND RESPONSIBILITIES

HR, People and Employee Relations

To contribute to the overall success of the HR Department in delivering a proactive and customer-focused HR service by providing effective support, guidance and advice to managers and staff members on a wide variety of HR matters, including but not limited to employee relations, policy and process, recruitment, and the delivery of key projects, to include but limited to:

• Manage a varied ER caseload including disciplinary, grievance, absence, capability, performance, and probation matters, and be first point of contact for HR queries relating to ER matters.
• Act as HR lead, alongside managers, in the management of change issues, leading in formal consultation exercises. Escalate complex or high-risk cases to the Head of People, Estates & Health & Safety.
• Manage sickness absence in collaboration with managers, managing redeployment where appropriate, assisting staff back to work, and working with managers to reduce sickness absence across the organisation. Implementation of workforce initiatives that improve recruitment, retention and workforce sustainability.
• Oversee resource planning, providing advice to managers on recruitment campaigns, development of job descriptions/person specifications, job evaluations, and appropriate selection processes.
• Provide advice to managers on HR policies and employment legislation.
• Support wellbeing, attendance management, and Occupational Health referrals.
• Support with employee development, succession planning and talent management activities.
• Lead on specific People-related improvement projects from planning through to implementation and evaluation.
• Support digital transformation initiatives affecting the People, Payroll & Estates & Health & Safety functions.

Training and Development

The postholder will support the organisations learning and development priorities, ensuring training and development activity meets organisational, and workforce needs and supports managers and employees to develop their skills and capability. Responsibilities will include, but are not limited to:

• Identification and analysis of organisational learning and development needs, informed by workforce planning, appraisal outcomes, manager feedback, organisational priorities and business objectives.
• Design, develop and deliver engaging HR-related training, workshops and guidance sessions for managers and staff, including People policies, employee relations processes, absence management, performance management, effective conversations, coaching and other priority areas identified through organisational need.
• Apply appropriate learning and development methodologies to ensure training is practical, engaging and relevant to the needs of the organisation, with the ability to deliver effectively both face-to-face and virtually.
• Coach and support managers to develop their confidence and capability in having effective conversations, managing performance, supporting employee development and addressing people-related issues appropriately.
• Promote a culture of continuous learning, professional development, knowledge sharing and continuous improvement across the organisation.
• Work collaboratively with the People & Systems Co-ordinator to monitor mandatory and statutory training compliance, identify gaps and support managers in taking appropriate follow-up action.
• Maintain appropriate records of learning and development activity and provide relevant reports and management information to support organisational oversight and workforce planning.
• Contribute to the continuous improvement of the organisation's learning and development approach, identifying opportunities to improve capability, engagement and organisational performance.

Workforce Governance and Assurance

• Contribute to the Workforce Development Group (and its sub-groups) in developing governance, assurance and best practice.
• Liaise with the Medical Director and clinical teams to support and maintain compliance with workforce-related regulatory and quality standards, including CQC/ HIW requirements, ensuring appropriate processes, records and evidence are maintained.
• Work closely with the People & Systems Co-ordinator to provide assurance to the Head of People, Estates & H&S regarding workforce compliance and governance risks.
• Oversee implementation of recommendations arising from audits and inspections and report to the Head of People, Estates & Health & Safety.

Collaborative Working

• Build and maintain effective working relationships across the People, Payroll and Estates & Health & Safety functions, promoting clear communication, effective information sharing and a coordinated approach to organisational priorities.
• Work closely with the Payroll, Pensions & Benefits Manager and People & Systems Co-ordinator to ensure the accurate and timely delivery of integrated People and Payroll processes, including contractual changes, pay awards, salary reviews, changes to terms and conditions and employee benefits. Contribute to resolving queries and identifying opportunities to improve processes, controls and service delivery.
• Provide operational resilience across the People and Payroll functions, including appropriate cover during periods of absence, helping to maintain continuity, accuracy and timely processing and ensuring key knowledge and contingency arrangements are maintained.
• Contribute to the development and delivery of employee engagement, wellbeing, benefits and organisational culture initiatives, working with colleagues and managers to ensure these are aligned with organisational priorities and the employee experience.

General Responsibilities

• Complete all statutory, mandatory and role-specific training within required timescales, maintaining compliance with organisational and regulatory requirements.
• Contribute positively to team working, service improvement and organisational priorities, supporting colleagues flexibly where required and within the scope of the role.
• Participate in HR and other departmental meetings and training sessions as appropriate.
• Undertake any other duties as directed which are consistent with the role being undertaken. These duties are not exhaustive and are subject to ongoing review in conjunction with the post holder and the changing needs of the organisation.

About us

About Us:

Shropdoc is a not-for-profit company established in 1996. We provide oncology and haematology telephone triage services for patients receiving treatment from the Royal Shrewsbury and Telford Hospitals and across Lancashire. We also provide urgent primary care services for patients across Powys.

Why Shropdoc?

At Shropdoc, our values of Community, Quality, Kindness, Integrity and Development are at the heart of how we work. We are proud of the difference our people make to patients and communities and are committed to creating an environment where people can contribute, develop and feel valued.

This is a great opportunity to join an organisation where your contribution will be visible, your ideas will be welcomed and you will have the opportunity to help shape our People approach as Shropdoc continues to develop for the future.

Next Steps?

If you are an HR professional who combines strong technical knowledge with a genuine interest in people, development and organisational improvement, we would love to hear from you.

This vacancy is being managed by Kinetic Health Partners on behalf of Shropdoc. All enquiries and applications should be directed to Sam Alsop-Hall at [email protected].

Applications will be shortlisted and interviews may take place while the advert is live. Shropdoc reserves the right to close the advert early if a suitable candidate is appointed.