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Stockton-on-Tees Customer Service & Admin

Administrator / CoderNHS

Billingham, TS23 2DG Fixed-Term £12.71
Posted 28 September 2026 Closing date 6 October 2026
Billingham Rail Station (0.7 miles, direct) Park Lane (Tyne and Wear Metro Station) (20.4 miles, direct) Hartlepool Interchange (6.2 miles, direct)

Job summary

Marsh House Medical Practice are looking for an enthusiastic and hard working administrator / document coder on a fixed term contract to cover maternity leave.

This role is for 30-35 hours per week for 15 months.

Interviews will be held on Wed 14th October. Only succesfull candidates will be contacted.

Main duties of the job

The role includes scanning and coding of documents on to patient records and general administration office tasks such as registering patients to the practice, responding to emails and dealing with admin queries from patients and outside agencies.

Job description

The post holder will work within their competencies to provide a high standard of work whilst being professional.

The post holder will need to be proactive and manage some aspects of the Quality and Outcomes Framework and enhanced services offered by the practice.

Work with the practice team to ensure full compliance with Care Quality Commission standards for safe and effective care.

Answering internal and external phone calls.

Dealing with administration queries for the practice.

Ensuring all post delivered to the practice is uploaded to records and actioned daily.

Completing workflow documents folder daily.

Monitoring the generic email account daily and redirecting appropriately.

Scanning on all relevant documents to patient notes in a timely manner and disposing of old scanned documents.

Re-assigning unmatched documents on the system daily.

Keeping the practice DNACPR record up to date.

Stock monitoring and ordering stationery.

Tasks box for all coders monitored daily.

Coders will cover each others holidays in full. There should be a minimum of 1 coder per day Monday-Friday. Any extra hours worked will be paid as over time.

Any other administrative team duties deemed suitable by your Supervisor / Line manager

About us

Marsh House is a friendly teaching GP Practice. Our team consists of 5 GPs, a nursing team, a reception team and an admin team. We host medical students from Newcastle and Sunderland University and also welcome GP Registrars and foundation doctors on placements.

We are a busy practice based inside Abbey Health Centre in Billingham.

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