Healthcare Support WorkerNHS

Job summary

We have an exciting opportunity for a Band 3 Healthcare Support Worker to join our supportive and dedicated community team in Merton.

As a Healthcare Support Worker, you will provide high-quality care for patients with health and social care needs in their own homes and other community settings. Where appropriate, care will focus on supporting patients to maximise their independence and achieve their individual goals.

Working under the guidance of a Registered Nurse or AHP and following an agreed care plan, you will deliver care tailored to each patient's needs. You will work closely with patients, families, carers and other members of the multidisciplinary team, reporting any concerns or changes in a patient's condition or abilities to ensure safe and effective care.

This role involves working independently in the community, including lone working. You will receive support and supervision, with access to out-of-hours on-call support when needed.

Working in partnership with patients, carers and colleagues, you will help ensure a person-centred approach to care that respects individual choices and preferences. You will treat all patients with dignity and respect and maintain confidentiality in line with policies and professional standards.

Working Hours are Full time (37.5 hours per week) across the service hours of Monday to Sunday 07:30 to 23:00.

Main duties of the job

Key Duties within this role include:

• To carry out pre-defined care plans with patients in their homes, as directed by a senior support worker or qualified therapist for a range of patients promoting an enablement ethos where appropriate, ensuring that patient's safety and care is prioritised at all times.
• Provide personal care support which may include washing, dressing, light meal preparation and light domestic duties.
• To undertake, and report back on delegated clinical activities that have previously been signed competent. For example vital signs and NEWS2, routine urinalysis, glucose monitoring, venepuncture, medication administration, gait/mobility training, falls prevention awareness groups, increasing independence through activities of daily living.
• To report back to the allocated Registered Nurse or Allied Health Professional, and document effectively care tasks undertaken, progress made, outcomes of intervention and any concerns regarding patients health, wellbeing or ability and to discuss when modification of care plans may be necessary as part of a structured clinical supervision system.

Job description

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.