Band 2 Apprentice Walsall Child Development Service AdministratorNHS

Job summary

The job role assists with providing a welcoming and efficient service to children and their families with special needs and disabilities at Walsall Child Development Centre. This will include signposting services and the public, processing service user details using electronic systems, and consulting with clinicians and colleagues. The role will include supporting of general administration functions to ensure the smooth running of the multi-agency child development service.

Main duties of the job

The main duties of the role include reception duty, management of email correspondence, support with general administrative functions including data collection and reporting and workshop and appointment booking. The successful applicant should be good at listening, demonstrate empathy combined with good organisation skills and sound knowledge of Microsoft systems.

Job description

Liaise with Walsall Child Development Service staff members, service users, childrens services and Trust support staff in person, via telephone and email.

Demonstrate a caring and professional approach towards service users and the public when performing reception or clerical duties.

Escalate service user queries to the relevant clinical staff as appropriate.

Show a caring and professional approach towards service users and carers via telephone or face to face. This may require acting with resilience to deal with sometimes distressed service users in an empathic manner.

Clerical duties: maintaining accurate electronic filing systems, diary management, scanning clinical notes if required. Maintain patient information. Inputting patient data accurately and timely. Supporting discharge and archiving processes

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.