ReceptionistNHS

Job summary

As a Medical Receptionist, you will be the first point of contact for our patients and visitors. You will work within a busy and dynamic reception team to deliver a high-quality and professional front-line service in line with practice policies and procedures.

Main duties of the job

First point of contact for patients in person, on the phone, and electronically.

A varied and interesting role working with a great team.

Job description

Key Responsibilities

Reception Duties

Greet patients and visitors warmly and respond to enquiries efficiently.

Manage appointments using System One

Guide new and temporary patients through registration procedures.

Take payments as required and issue receipts.

Handle incoming and outgoing post.

Open and close the premises when rota requires.

Assist with general admin tasks including photocopying, printing, and document handling.

Telephone Duties

Answer and manage incoming calls promptly and professionally.

Administrative & Specific Duties

Process repeat and acute prescription requests.

Complete daily Pathlink allocation, process emails, and manage uncollected scripts.

Perform monthly script returns and manage script records.

Order stationery and printer supplies.

Bradninch site only Manage prescription payments and handouts.

You must be able to work at our main site in Cullompton and provide cover at our branch sites when required.

Hours available include a mix of early mornings and late finishes, shared fairly across the team.

On-the-job training and mentoring included.

About us

At College Surgery Partnership, we pride ourselves on delivering a high standard of care to our patients. Our friendly and dedicated reception team is vital to this goal.