Service ManagerNHS

Job summary

The Service Manager is responsible for the effective day-to-day management, coordination and delivery of an assigned portfolio of services on behalf of the Federation and its members.

The post holder will be a member of the organisations Senior Leadership Team providing operational leadership across the service portfolio, ensuring that services are well coordinated, responsive and delivered in line with agreed objectives, quality standards, contractual requirements and organisational priorities.

The postholder will work closely with clinical leads, practices, Primary Care Networks, internal teams, commissioners and other key stakeholders to support effective service delivery and positive outcomes.

The postholder will also contribute to effective governance, risk management, quality improvement and service development, supporting the implementation of service plans and identifying opportunities to improve efficiency, consistency and the experience of patients, practices and other stakeholders.

Main duties of the job

• Day-to-day delivery and performance of assigned services.
• Monitoring performance, quality, risk and compliance.
• Effective communication with key stakeholders.
• Managing resources, including workforce and budgets.
• Supporting service improvement and development.
• Maintaining effective governance arrangements.
• Escalating and managing operational issues.
• Working closely with clinical and operational leads.

Job description

This role has an organisational accountability level 3.

The Service Manager is accountable for:

• Service delivery and performance.
• Quality, compliance and risk.
• Team and resource management.
• Budgets and operational planning.
• Stakeholder engagement.
• Service improvement.
• Governance and reporting.

Key responsibilities:

• Day-to-day delivery and performance of assigned services.
• Monitoring performance, quality, risk and compliance.
• Effective communication with key stakeholders.
• Managing resources, including workforce and budgets.
• Supporting service improvement and development.
• Maintaining effective governance arrangements.
• Escalating and managing operational issues.
• Working closely with clinical and operational leads.

Leadership & Collaboration

• Lead junior team responsible for service operations
• Model collaborative leadership and matrix working across the organisation
• Work closely with the COO and other managers to ensure alignment and integration
• Support system partnership working in line with the principle of subsidiarity (local where possible, at scale where necessary)

Corporate & Statutory Accountabilities

All staff are accountable for:

• Safeguarding understanding and fulfilling safeguarding responsibilities
• Confidentiality & Information Governance maintaining confidentiality in line with legislation and policy
• Health, Safety & Wellbeing taking reasonable care for own and others safety
• Equality, Diversity & Inclusion promoting fairness and inclusion
• Training & Development completing mandatory training and ongoing development

About us

Bolton GP Federation is committed to improving the health of people in Bolton. We deliver accessible services, support the primary care workforce, and champion health equity so that all residents receive the care they deserve.

Our vision is health equity and excellence in Bolton.

Our mission is to:

• Improve access to NHS services for the people of Bolton
• Support, develop and grow the primary care workforce
• Reduce health inequalities

Our values shape how we work every day:

• Fair we appreciate individual circumstances and act to reduce inequity
• Integrity we act in a way that builds trust and confidence
• Bold we embrace positive change
• Supportive we enable each other to give the best of our skills and talents

All roles at Bolton GP Federation contribute to this purpose, regardless of job title or level.