Apprentice Systems/RA AdministratorNHS

Job summary

An exciting opportunity has arisen to join Team MWL as a Apprentice Systems/RA Administrator in our Systems Admin team based at Jubilee Court, St Helens.

This is a 24 month fixed term training post of 37.5 per week. On successful completion of the apprenticeship programme, you will become aSystems/RA Administrator on Band 3.

As an apprenticeship this role is supported by an accompanying assessment and skills development programme, during which the post holder will gain the skills and knowledge relevant for this role. Learning will be a mix of in the workplace, formal on and off the job training, and the opportunity to practise new skills in a real work environment. On successful completion of their Apprenticeship, they will have the right knowledge, skills, and behaviours they need for their chosen role.

Main duties of the job

• The Systems Administrator / Registration Authority (RA) Administrator is responsible for the administration, maintenance, and integrity of clinical and corporate system data, ensuring that information is accurate, secure, and maintained in accordance with NHS standards and local policies. The post holder provides essential support for user access management, Registration Authority services, and smartcard administration, enabling staff to securely access the systems required to deliver patient care and operational services.

Working as part of the ITOperations Team, the post holder will maintain reference data, system configuration records, and supporting documentation across a range of healthcare applications. They will liaise with clinical, operational, and technical staff to ensure systems remain up to date, access controls are appropriately managed, and changes are implemented accurately and efficiently. The role requires a high level of attention to detail, excellent customer service skills, and a commitment to maintaining data quality, information governance, and confidentiality standards.

The post holder will contribute to the effective delivery of digital services by supporting system users, assisting with service improvements, and ensuring that digital systems and access controls continue to meet the operational needs of the Trust and its partner organisations

Job description

Key Responsibilities to be gained over the period of the apprenticeship:

To set up methods of capturing the reference data required and ensuring that updates are received on a timely basis.

To introduce electronic mechanisms of cataloguing the information/updates that are received so there is an audit trail to support all changes made to the system.

To support/manage RA in the creating/issuing smartcards.

To work with staff both within and outside Informatics to ensure that system knowledge is maintained at a high standard.

To administer and build all documentation required to support user functions (including letters, forms, patient leaflets, etc).

Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.

Health & Safety all employees are required by Section 7 of the Health & Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions.

ADMINISTRATIVE RESPONSIBILITIES

To document working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.

To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.

To record all required information and changes necessary on the appropriate system in a timely manner. Data groups to include: Clinics, Staff Groups, Locations, Clinic Sessions, Wards, Professional Carers, Local Specialty codes

About us

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.